This is mad. They also haven't responded to my Ticket about micro transactions for 9 days! they say it takes 48 hours!
Whilst I have NO respect for u/Psyonix_Devin anymore, I don't think he is telling lies, I think he's been misinformed by the company and is unknowingly spreading false information. I'm inclined to feel bad for him, but the lack of response from him to the amount of people SCREAMING for refunds is abysmal, so my inclination of empathy goes out to the ones who have been wronged by this company, more than a representative who by now, knows he's working for a well oiled immoral machine.
This is a ticket with us, or Valve? If us, give me your ticket number and I can look into it.
As I mentioned in our follow-up post, we are doing refunds for the base game. I don't have additional information beyond that.