Surviving Mars

Surviving Mars Dev Tracker




08 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
Does this "one weird trick" help for this issue too?
forum.paradoxplaza.com

Surviving Mars - macOS Ventura fails to launch

Description macOS Ventura fails to launch Mac Steam What is your game version? can't launch app, latest ver... Read more

07 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
As you can see in this thread
forum.paradoxplaza.com

Surviving Mars - macOS Ventura fails to launch

Description macOS Ventura fails to launch Mac Steam What is your game version? can't launch app, latest version What DLC do you have ins... Read more

30 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Zepled said: I think uninstall Below and Beyond and try a game from the beginning.
Please let us know if that helps.  

29 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
The game has not been updated for a year now, and I have no indication if/when any further updates are planned.

Given that the minimum requirement is Ubuntu 16.04 x64 I guess this is likely to keep happening as Ubuntu gets further new versions!  

01 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Can you test your copy of the game on any other computer you might have access to, whether MacOS or Windows?  

28 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Was that log taken just after this crash/hang? Because it doesn't show the game even completely loading, let alone running ...

In any case that happened to me too with that save, and I see it is at the 50mb mark that we've seen with some previous cases. I've added that save to that bug reports, hopefully that will raise the priority of the problem.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
Well, if it's not unique to you but also not ubiquitous, there must be some other factor in play. Hard to guess what it might be!

Was that example above also on MacOS, BTW?  
Comment
    AndrewT on Support Forums - Thread - Direct
When I started a new colony on my iMac just now, the music changed to Revelation Radio automatically even before the rocket landed.

I can't explain why you alone (apparently) are experiencing this.


All I can think of to suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.

Good luck!  

22 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Chinadragon888 said: I keep having the same problem it crashes and it keeps saying something went wrong with the game or app.

Any advice?
This thread is about issues on the Steam edition, but you appear to have the PS4/5 one. Please post in the Console forums for that one, thanks.  

03 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
To expand a little - the save started crashing while unmodded, but the user then started adding mods in the hope of avoiding the crashes.

The hope is now that someone such as the redoubtable @ChoGGi_2 can look into the save and see if it can be rescued! Thanks to anyone who can help this user.  

28 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
I see. Can we get a save game like that, and the accompanying log and crash files? Thanks.  

27 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Well, as I say, if a cheat utility is involved we can't really help here, sorry.

Do let us know if this happens in a colony that's never had one running while you've been playing it.  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just in this one saved game? Or in any colony you play on this machine?

Is this a different colony than your other thread, I think?  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just in this one saved game? Or in any colony you play on this machine?

Is this a different colony than your other thread, I think?


I see this in the crash stack:
C:\Users\User\AppData\Local\WeMod\app-8.3.18\resources\app.asar.unpacked\static\unpacked\trainerlib\TrainerLib_x64.dll, loaded at 0x7fff3fb10000, size 3245968 bytes
I take it that is some sort of trainer/cheat utility? If so, I'm not sure we're going to be able to help much here!  

26 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Ah, right. I'm almost certain that is not something QA include in the test suite for this, or indeed any, game!

Sorry about that.  

25 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
There have been other such reports here on this game, although I don't recall them leading to a hard lock, just a game crash.

Are you switching these devices by alt-tab out to Windows and do it in there, something like that?  

17 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
DJWessie said: Apperently I ran an old version of windows 10 that you had to manually update...
I understand that, but you said the update came from our site? But we do not host Windows updates ... ?!?

DJWessie said: ...
Read more

16 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
DJWessie said: I have forced a windows update through your website.
I'm not sure what you mean here! Windows updates should only come from Microsoft ... ?!?  
Comment
    AndrewT on Support Forums - Thread - Direct
I am pretty sure you have a Windows problem or hardware fault then.

Please try this Windows repair tool:

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista. support.microsoft.com ... Read more