Surviving Mars

Surviving Mars Dev Tracker




16 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
DJWessie said: It did not create a new log file. I am able to play Cities: Skylines with 73 mods active.

So I do not get why Surviving Mars stopped working all of a sudden
I'm not sure of the connection you are drawing between those two games? Aside from being published by us they have nothing in common - different game engine and different developers.

...
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15 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
DJWessie said: I am still working on it. Funny thing is that Steam seems to have lost it's comnection to the internet while I can still use my web browser to the fullest.
Is this still the case?

DJWessie said: ...
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Comment
    AndrewT on Support Forums - Thread - Direct
Hmmmm ... firewall getting in the way perhaps?

You're not in the Steam beta programme, are you?  
Comment
    AndrewT on Support Forums - Thread - Direct
You. don't mention my reinstall suggestion - did you do that but it didn't help? Or not yet?  

12 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
There are some pretty disturbing WIndows errors in that dxdiag, plus a LiveKernelEvent. Would you say you are having issues on this machine outside our game?


That aside, What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- unsubscribe from ALL mods in the Steam Workshop for the game
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders; In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.
- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and... Read more

08 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
DJWessie said: While playing, the game crashes and is unable to load the game code halfway through
I'm not 100% sure what you are saying here. Is there an error shown? If so please supply a screenshot, thanks.

DJWessie said:...
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06 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
luckiecharms said: I purchased the game today and I already have this issue.
You can see what might be causing it mentioned above, and what files might help us pin it down for you. Are you having trouble finding them or something?  

26 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
EliteJusto13 said: After I downloaded the newest update for my Mac (Ventura 13.1), I can't play it all. Every time I press play in my steam library it won't load and instead gives me an error message. I really hope the issues for this game on Mac can be solved soon because this is one of my favorite games of all time. It sucks that I can't play it :(
This report is nothing to do with the topic of this thread.

This thread talks wbout this issue:
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21 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
Unfortunately we cannot help with modded games here. Can you start a new unmodded colony and see if it has the same problem?  

23 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
I'm afraid the game is unsupported on any Intel video system under Linux:

Graphics: OpenGL 4.5 (GeForce 600/AMD Radeon 7700 or higher) with 1GB of video RAM

I guess make sure your Intel driver is up to date, and I think Mesa are up to 22.x now.

If those don't help, please seek a refund from where you bought the game.

Sorry for the bad news!  

21 Nov

Comment
    TinyWiking on Support Forums - Thread - Direct
I'm afraid I have no update ><. I've relayed all the information to the relevant team and when I hear more I'll relay it.  

15 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
I just updated my Intel iMac to MacOS 13.1 and the game runs fine. Are you all on Apple Silicon perhaps?  

12 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
I assume you lodged a ZenDesk ticket, as these threads are never closed by us like that.

If so, they auto-close if we've replied to you, but you have not responded for two weeks. You can re-open it as a new ticket linked to the old one.  

10 Nov

Comment
    TinyWiking on Support Forums - Thread - Direct
Thanks for checking, the Mars team was informed on Tuesday and are looking into it.  

08 Nov

Comment
    TinyWiking on Support Forums - Thread - Direct
It seems it's not Surviving Mars specific: https://forums.eveonline.com/t/cant-launch-game-when-upgrade-to-macos-13-ventura/381820
This was suggested by a user and apparently that solved it:

I found the solution, just because your system language, change it to English and reboot, will probably solve it. I just solve this problem  

12 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Users with low post counts cannot include links in their posts. This is a forum anti-spam measure.

Anything else ought to be okay, just no links.  

11 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
As you can see, numerous failed or In Progress Windows updates there, dating back 2 years! Whether they have anything to do with this problem I'm not sure. You could run the Windows Update utility and see if it finds anything to install; if so apply that and reboot.
Do you see anything like that in Speccy run on your other machine?

And does it also use Avast ? Make sure you disable realtime scanning of this game's Steam and C:\Users\{UserName}\AppData\Roaming\Surviving Mars\ folders.


I see GeForce Experience is still loaded in there - you did test with it unloaded, is that right?


And finally, see if you can unload \ASUS\AI Suite III and Nahimic for testing purposes, especially if they are on this second machine too.  
Comment
    AndrewT on Support Forums - Thread - Direct
Micwlsn91 said: Settings are set to "optimized" by Nvidia Geforce recommendations, but again, changing them from Low, to Ultra does not effect this stutter.
I have seen that app make things worse. If you unload it entirely before starting the game, do you still get this?

I see some crashes in GPUTweakII.exe in there, which is apparently an ASUS utility. Please unload that before starting the game too.


If those don't help, please install and run the free utility Speccy. Send its output to a text file and attach that here , thanks.

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29 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
Kristofvdo said: nb, Tested with loaded and unloaded mods
Disabling mods does not remove effects they have already has on the colony. Does this ever happen in a colony that's never had any mods used in it?

And what actual mods are they please?