Star Wars: Galaxy of Heroes Dev Tracker

Post

12 Jul 23:57 CG_RyDiggs on News - Thread - Direct

Server Update: 7/12 ~5PM PST
• Championship points for Round Wins will now be awarded moving forward
• Game will not be restarted for this update
• Next week, we will look into correcting affected player's scores impacted
• We will post more information Monday 7/15 on this issue

Thank you all, and have a GREAT weekend!

~RT

Comment

12 Jul 23:31 CG_SBCrumb on Forums - Thread - Direct

We are working on a hotfix that will be deployed shortly. This will fix the issue of players not receiving 1000 points for winning their Grand Arena match going forward but will not adjust current scores. We will need to create a separate fix early next week to address the missing points from today's bug. More info coming shortly

Comment

12 Jul 23:09 /u/cg_hedgehog on Reddit - Thread - Direct

Originally posted by NostalgiaBytes

How can I get my Ally Code? I can't login to the game. Or is the code the same when logging in as a guest on ANDROID.

No worries. I was more-so checking in-case you had your Ally Code already written down or knew it off-hand. Unfortunately, there is not a good way to retrieve your Ally Code if you are unable to sign-in. We're investigating, but no update so far. We haven't been able to reproduce this issue. Are you able to try a different device or a Desktop emulator like BlueStacks?

Comment

12 Jul 22:59 CG_SBCrumb on Forums - Thread - Direct

We believe we have identified the issue and are working on a fix now.

Comment

12 Jul 22:34 /u/cg_hedgehog on Reddit - Thread - Direct

Originally posted by NostalgiaBytes

Yup. No change. White box swirly loading circle at top never gets past it.

If you feel comfortable doing so, would you please dm your ally code to me?

Comment

12 Jul 22:29 /u/CG_SBCrumb on Reddit - Thread - Direct

Originally posted by TDBMB

Before all the hate is coming your way on this comment. I have a small question. Hopefully you can answer it. Some people have been asking for a road ahead post. Do you have any timeframe when CG will post this?

We are working on it. Not hard time frame yet but most likely in the next week or 2

Comment

12 Jul 22:04 CG_SBCrumb on Forums - Thread - Direct

Hi folks,

We are aware of the issue and the team has hopped on it right away. I'll keep you updated in this thread as we know more

Comment

12 Jul 22:03 CG_SBCrumb on Forums - Thread - Direct

Ugluk199;c-1912920

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/209007/grand-arena-championship-crash-and-sign-up-issues#latest

Thank you to the devs for posting about this, I really appreciate it. If you are having any problems, please report them here.

Thanks for the heads up Ugluk. We are trying to gather more information about this issue. We haven't been able to identify a cause as it's happens so intermittently and our data of course doesn't show affected players joining. Head over the the AnswersHQ link above and share whatever information you can

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12 Jul 21:59 CG_SBCrumb on Forums - Thread - Direct

We have already resolved this issue. The player was given this by accident. Please do not send in frivolous requests to the support team.

Post

12 Jul 21:41 CG_SBCrumb on News - Thread - Direct

Hi Holotable Heroes,

We are aware of the issue that is causing players to not receive their Championship points for certain actions in Grand Arena Championships. The dev team is investigating the root of the cause right away and I will keep you up to date on the status of this issue in this thread.

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12 Jul 21:37 CG_SBCrumb on Forums - Thread - Direct

Hey folks, we just became aware of the issue and the team is jumping on it right now. I'll be posting in the Dev section shortly and will keep you up to date there

Post

12 Jul 21:33 CG_SBCrumb on News - Thread - Direct

Hi Holotable Heroes,

We are continuing to review the Grand Arena Championships for any issues during this exhibition. We’ve received reports of crashes during battle and players unable to enter Grand Arena. We are investigating further and are looking for more information.

If you experience either of these issues, please head over to this thread on Answers HQ and post the following information:

What issue you are having?
Your Ally Code
Your phone model and firmware
When did you sign up for this...

Comment

12 Jul 21:32 /u/CG_TopHat on Reddit - Thread - Direct

We're looking into it.

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12 Jul 21:25 /u/cg_hedgehog on Reddit - Thread - Direct

We are actively working on investigating and addressing this issue.

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12 Jul 21:19 /u/cg_hedgehog on Reddit - Thread - Direct

Are you still experiencing this issue?

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12 Jul 21:10 /u/CG_SBCrumb on Reddit - Thread - Direct

I want to clear up some misinformation here, there is no "special" whale chat with CG. There is no smoke filled room with a handful of players where all the decisions and communications are made.

There is the volunteer beta group which includes highly engaged players of all types (including F2P players and light spenders) that provide us feedback on the game. This group is open to anyone who wants to apply and there is no criteria for spend level; you just need to be an engaged Galaxy of Heroes player and willing to write detailed feedback. The team is always looking for new members that can provide their unique take on the game and there’s a link at the end of this post to the application if you are interested in joining. We’d love to have as many diverse perspectives and opinions that we can get in there.

But this is only one of many channels where we gather feedback. We are regularly checking the forums, reddit, discord, slack, or whatever ways you decided to com...

Star Wars: Galaxy of Heroes Dev Tracker

12 Jul

Server Update: 7/12 ~5PM PST

Grand Arena Championships - Not Receiving Points

Android phone, asks to login to Google Play, say yes. Get white box with loading circle. Nothing happens. Every other game works/logs in fine. Any ideas? Anyone had this before? Any help appreciated.

Grand Arena Championships - Not Receiving Points

Android phone, asks to login to Google Play, say yes. Get white box with loading circle. Nothing happens. Every other game works/logs in fine. Any ideas? Anyone had this before? Any help appreciated.

There’s a private chat where whales and devs communicate frequently? Great...

Grand Arena Championships MEGATHREAD

Grand Arena - Not Option to Join & Devs Response

Woo 7* negotiator

Grand Arena Championships - Not Receiving Points

Reward for winning match ?

Grand Arena Championship Crash and Sign up Issues

GA Championship BUG: Not Awarding Championship Points for Winning Round

More ship arena issues. No attack options. Fix it CG

Android phone, asks to login to Google Play, say yes. Get white box with loading circle. Nothing happens. Every other game works/logs in fine. Any ideas? Anyone had this before? Any help appreciated.

There’s a private chat where whales and devs communicate frequently? Great...

I recently saw this in the security tab of my Google account, Why?

I recently saw this in the security tab of my Google account, Why?

Either GAC is still bugged or this guy's a cheater (more info in comments)

How is this possible?

When do they post?