Heya there @Freud2004 , thanks for sending across your thoughts about this. I'm sorry you hadn't received a response to your thread, and I appreciate you sharing your experiences.
Many thanks as well to @Noxious81 for sharing your insights!
For player support queries, we have a lot of forums to cover, both here and over on Steam, but most of our forums are relatively quiet, so we tend to patrol through them all on rotation. This can mean that some forums don't get a response to support queries quite as quickly as we'd like. This is in addition to moderating and sometimes engaging a bit with the other forum sections - the general discussions areas, mostly. We're continually looking to improve our processes to be more efficient at all of t...