Trackmania

Trackmania Dev Tracker




25 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey w1lla thanks for reporting this. I tested this out myself with the exact same file name, for me it made a new map titled TinyTech but not a new folder name. I also tried creating a map using various currency symbols but this did not make any seperate folder.

Are you able to record or screen capture your screen when doing this, to see exactly how this appears for you so we can try and copy the process? Thank you.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello MeisterMoll and timwie-, we have no updates to share on this issue yet from our end but as soon as we do we will let you know, I am just posting here so you know that we are not ignoring this issue we just are still investigating it. I have noticed there have been a handful of other players files who were affected added to the investigation, but we have no findings or updates from the QA team to share just yet, apologies that there seems to be no fix for your issue as of yet.

I will add this new information to our investigation timwie- - but first would you be able to tell me which drive your Windows OS installed on? Is it the same drive as that Trackmania is installed or another? Also, apologies if you have mentioned this before is it a SSD or HDD drive where the game and OS is installed? The QA have not asked for these details, but I believe any related information about installation may be useful either way to add.

24 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Nitixd, good evening and welcome to the forums!

This error may appear if the map you are attempting to upload/modify is a saved project, instead of being first exported.

To try and fix this please make sure your maps and any items you have created are exported once they have been saved, this should then allow you to upload it without receiving an error code.

Can you try this for me and let me know the results?
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi Trackmaniadude, thanks for posting about this and welcome to the Trackmania forums.

How many times are you able to repeat this issue? Have you noticed any pattern of when this happens, such as is there are certain thing you are doing in the editor when this happens other then starting test mode? Are you able to screenshot when the screen goes dark or when the game crashes do you get any error message?

Also, when the game crashes, does the game quit to desktop or does the game stop letting you input any commands meaning you have to forcibly close the game?

Once you get answer the above we will do our best to look into this further for you, thanks.

23 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi w1lla, thanks for posting about this issue, how many times have you encountered this bug?

Does it appear on every map and mode in the game are you able to confirm? I have never noticed this myself before so I will check this myself too now.

22 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey GotDayum, thanks for the heads up, I have removed this from our Ubisoft Support quoted post also as well and have 'removed' this spam advertising account.

If you see anything else that raises concern, please don't hesitate to us the 'report a post' tool under the players avatar on their post. Thank you for your help.

Can anybody that is affected by this message, please be able to screenshot it and post it in the forum please top have a look?

If you can also post the details of your log crash file in the thread, which may be found here please? - \Documents\Trackmania\UGCErrorsLog

20 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Kyumitsu, thanks for posting about this and congrats on your placement.

How many days has it been since you drove your 4th place track time? Has the ghost records now updated for you yet?

19 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Sternutatoire, are you able to record a clip or take a screenshot of this particular block that is giving you problems?
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Thank you for posting those images w1lla, I am now finished for the night (1am here!) but I will make sure these images get reported if not tonight, tomorrow, thanks again for your help with reporting these issues to the team.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey w1lla, thanks for posting.

Are you able to screenshot how this appears in the game for you and show us how the actual flag should look? Perhaps uploading an image to a image sharing site such as Imgur so we can check this is the same for everyone.

I will then happily report this for you if it has not been reported already, thank you.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi smashingdeluxe, sorry to hear you are having connection issues after the last update.

To boost your connection to the servers have you tried any troubleshooting or opening some ports on your router to directly connect to the Trackmania servers for a better consistent connection?

Please follow all of the steps in this guide. If you need any help with any particular step please let us know and we will do our best to advise on what top do next -
https://support.ubisoft.com/en-GB/Article/000081176/
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi ShadowSun10, thanks for posting about your purchase. It may take upto 24 hours from your date of purchase for the club access to appear in your game.

Do you have only one Ubisoft Account and only one Epic account and have you linked them together correctly?

In order for us to check your account and your Club access entitlement, please contact us through the following sites by case or private message and let us know your Epic username and Ubisoft username and email address and we can check your access and purchases for you -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

18 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Yodoran, if you would like to report a player to us in any game and there is not a 'Report A Player' tool available in the game, please contact us through the following links privately -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
... Read more
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi Faulty-Brain, further to what Ubi-Alinoa has said if you would prefer posting in your spoken language, you can always visit our support site for help by a German speaking agent.

Logging into our Support website, here - https://support.ubisoft.com/de-DE/Cases/New

If you scroll down the page to where it says 'Still Need Help?' Please fill in as much information as possible the click 'Submit My Case'
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Thanks for letting us know Yodoran that the update resolved the issue for you. If you have any more issues please don't hesitate to make a post in the forum and we will do our best t to look into this as soon as we can.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Thanks for letting us know TheTendieMan that your issue is resolved and sorry for the delay getting back to you.

If you have the time, please let us know what fixed the issue for you in case any of our other players have a similar issue with a gamepad, thanks again.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi Tenaka44, welcome to the forums.

When uploading your PNG file, what is the size of the file you are trying to use for your club sticker and what is the dimensions of the image?

Also, if you use any other PNG image say you downloaded from the internet, do you still have problems uploading to the game or is it just your image?

Just to double check are you copying the files into this folder path -
E: (May be a different drive for you)\Documents\Trackmania\Media\Images
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Kalith-, sorry for the late reply, I am doing some catching up with the forum recently.

I have tested this myself to see, but it works as it should for me. Were you able to verify your files in the Ubisoft Connect launcher that was in the troubleshooting guide? This usually fixes a multitude of issues with games including map bugs.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Unfortunately I am unable to access that link as it expired on the 13th I believe, you have my apologies. Could you please instead upload your dxdiag and msinfo files here to a new case then let... Read more
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Thanks for clarifying SparklingW and sorry for the delay getting back to you. I will make sure this information is added to the investigation, thanks again for your input and bringing this to our attention.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Thanks for your feedback on this voblivion, we will make sure the game team is aware of this, I apologize that we are unable to resolve this issue for you with your created map at present.