AndrewT

Please do a full **clean** re-install:

- move any valued save games elsewhere, and user empire designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders - In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

THEN Right-click on stellaris.exe, properties, compatibility. Tick "disable fullscreen optimizations" untick every other box in that dialog, Apply, and exit.
Then in the launcher Gam... Read more

I'm already helping you with this in a Zendesk ticket.  

insomniaSWE said: I don't know how to check Cloud Status in the Steam client...

Look at the game in your Steam Library in the Steam client. Next to the PLAY button is "Cloud Status".  

From what you say this is almost certainly a game bug. As such there's nothing you or I can do to fix it, it'll need a code patch.

Please attach that save to a new thread in Bug Reports, for QA and the developers to look into.

Then just put that save aside, and try it again as you see new patches come out.

Sorry for that problem!  

"setting_framerate_cap"={
version=0
value="off"
}

Please try setting the cap to 60. And Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log , exceptions.log ... Read more

Then i don't think there's anything you or I can do to improve matters, I am sorry.  

vkuprin said: I'm encountering persistent crashes in Stellaris on my Mac and am seeking assistance.

You may notice around your thread here, several others on the same topic.

We are seeing crashes on Macs since the recent patch. Sorry about that!

Please make a new thread in Bug Reports, and attach there a save file that shows this problem.

...

Read more

It is being looked into I know,. but as I'm not in the dev team or development/patching loop I can't give any more info here I'm afraid!  

insomniaSWE said: when I started the game it said I need to enable steam cloud save to enable ironman mode.

I just started an Ironman game and it saved locally - I actually don't even see an option to save to cloud, which is rather odd I have to say! Can we get a screenshot of that message please?

What does Cloud Status say in the Steam client for this game?

In the launcher does it say 3.10.0 (462c) or something else?  

We can't help with modded games here I'm afraid. If you disable ALL mods, can you start and play a new galaxy?  

Commander_A said: I'm attempting to get a full refund as this isn't mentioned in their store page's minimum requirements to run the game.

• MINIMUM:
  • OS: Mojave (MAC OS X 10.14)
  • Processor: Intel® Core™ i7-7820HQ
  • Memory: 12 GB RAM
  • Graphics: AMD® Radeon™ PRO 560 (4 GB)

As Intel video is not mentioned it is, and always was, unsupported for the MacOS version of the game, regardless of the renderer in use. It's a sheer matter of luck that it ever worked in fa... Read more

Any better at all? Or no different?  

You could try deleting the launcher folders again, but then install it from this updated installer
https://launcher.paradoxinteractive.com/v2/paradox-launcher-installer-macos  

A launcher issue cannot cause a crash while playing, as the launcher is long unloaded by that point. These will be separate issues.

I don't see in those log files anythign to explain your launcher problem. What MacOS version do you have? It will need to be 12.x or newer now.


As to the game crash, We are seeing crashes on Macs since the recent patch. Sorry about that!

Please make a new thread in Bug Reports, and attach there a save file that shows this problem.

...

Read more

Lots of errors showing in the save game files in that log, AND mod errors too. This was definitely from a campaign that no mods have ever been used in?

If so, Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders - In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with another new, unmodded campaign please  

I see, I'm really not sure what could cause that.

Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log , exceptions.log  

Has this game always been like this for you? Or it was okay up to some point?


Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  

@grotaclas I was hoping you could see any issues in that save that might be causing this!

Zuriel492 said: (cont.) Forgot to add these

I should have asked before - can you test that save on any WIndows machine you might have access to?  

Has it ever worked? Or never yet?


Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Edit that settings.txt to say:

refreshRate=60
fullScreen=yes
borderless=no

vsync=no

Then in the launcher Game Settings menu, select fullScreen display mode.


IF that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Europa ... Read more

We are seeing crashes on Macs since the recent patch.

Please make a new thread in Bug Reports, and attach there a save file that shows this problem.

Stellaris: Bug Reports

Found a bug? Does something seem odd? Share it and it will be investigated! ... Read more