AndrewT

AndrewT



27 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
That means overheating, which probably means an excessive fps rate.
In the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log , exceptions.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  
Comment
    AndrewT on Support Forums - Thread - Direct
psvoid said: 1.11 crashed even without mods.
Disabling mods does not remove effects they've already had on a save game file. Do you get this in a new unmodded campaign since 1.11.1 ?

And, are you on Windows, MacOS or Linux?  
Comment
    AndrewT on Support Forums - Thread - Direct
You get that at speed 4 too? What about when paused?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log  
Comment
    AndrewT on Support Forums - Thread - Direct
Check out this thread

[DEV TEAM] 3.10.2 "Pyxis" Steam Open Beta

Hello! We've just released an update to the Stellaris Test branch on Steam, containing the 3.10.2 patch that is currently in certification for release later this week. Of particular note, this release includes a fix to a common MacOS crash (that... ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Speed 5 is different to the others; you are effectively saying to the game "run as fast as the hardware allows, regardless of the effects on the game's visuals or user experience".

All I can really suggest is run at 5, when it lags drop down to 4.  
Comment
    AndrewT on Support Forums - Thread - Direct
If you drop down to speed 4, do you also get this?  

26 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
I am sorry but I have no ability to get the answer to that question - I'm just an external support contractor, I have no access to QA or the developers.

All I know is that this is a known issue, was attempted to be fixed in the previous hotfix (but they know that attempt did not succeed) and has attention from management.  
Comment
    AndrewT on Support Forums - Thread - Direct
I am sorry but I have no ability to get the answer to that question - I'm just an external support contractor, I have no access to QA or the developers.

All I know is that this is a known issue, was attempted to be fixed in the previous hotfix (but they know that attempt did not succeed) and has attention from management.  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just in one particular campaign? If so, and there is a large empire that controls say 1/4 of the map or more, AND a civil war, rebellion or world war breaks out, you could well see this - just too many units on the map.

Or is this also happening in a new test campaign you might start?  
Comment
    AndrewT on Support Forums - Thread - Direct
Gibsone said: I made my own thread couple of weeks ago. No one responded
You made it in Bug Reports, not here. QA and the devs don't necessarily respond to every thread there, but they do get read and taken in.  
Comment
    AndrewT on Support Forums - Thread - Direct
dave787 said: I am guessing its just a bug
I agree! I am now seeing other crashes like this since the recent patch.

Please make a new thread in Bug Reports, and attach there a save file that shows this problem.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm pretty sure this is a game bug,I'm starting to see other game crashes in ntdll.dll too.

Please make a new thread in Bug Reports and attach the problem save(s) there.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
Pleaase start a new test galaxy with all mods disabled - do you still get this?  
Comment
    AndrewT on Support Forums - Thread - Direct
Spoco said: Interesting. I'm gonna give it a try, but how exactly do i roll back to a previous version
If on the Steam version, right click on the game in your Steam Library, properties, betas.

No other edition can roll back.  
Comment
    AndrewT on Support Forums - Thread - Direct
If you make a new Windows user on this machine and log into it with that, do you still see this issue?  

25 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
8mb for the game, as it was at release. Each DLC adds memory needs, AND of course Window and any other app you have running takes away some of that 8gb.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


That should do it for you!  

24 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
We are seeing crashes on Macs since the recent patch.

Please visit this thread in Bug Reports, and attach there a save file that shows this problem.
forum.paradoxplaza.com

Stellaris - v3.10.0 [462c] Crash to desktop, mac

De... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Given that those two games use the same installation of the same launcher, it's a puzzle why one sees this and the other does not.

I don't see any relevant errors in those logs. Has this game always been like this for you, or it was okay up to some point?

What happens if you hit IGNORE on there?  
Comment
    AndrewT on Support Forums - Thread - Direct
nastydogbreath said: Running ck3.exe works fine. But going this way doesn't connect to Steam where I've purchased DLC.
nastydogbreath said: I have the Xbox PC game pass, and I am able to run the launch...
Read more