AndrewT

I'm not aware this is a general issue. Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.



If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' butto... Read more

Well, obviously moving that file out will stop you having that problem, but how to recover your custom empires from the bad file is beyond me I'm afraid. Probably User Mods is the best place to get help on that.  

That login issue seems to have been fixed now.

Has your problem changed?  

What game version are you on? It must be 1.5.x for RC to work.

And does it show in your Steam library-Manage My DLCs as installed and enabled?  

Not really, sorry. I take it reverting to not_set doesn't fix it?  

That's very odd, hard to see any explanation for that!


Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 's... Read more

Not really, we're not seeing this as a general issue for Mac users. Very hard to understand what could be different about your machine to cause this.

Normally Mac users don't have antivirus apps, but maybe you do? If so make sure ck3.app is allowed through it.

If you start the game from ck3.app directly does this still happen?  

Not at all, sorry, I have not seen other such reports.  

Interesting that there are no LiveKernelEvent entries in that dxdiag, which there would normally be after a forced reboot like that. Are there any entries in the WIndows Event Viewer in the few minutes leading up to these reboots?


I'm not sure all those error log entries are normal. Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.   ...

FYI there is a general Paradox login issue at present, so far as I know unrelated to your problem but who knows. Let's see what happens when it comes up again!  

In the Windows search box enter Ransomware. Enable Controlled Folder Access if disabled, then go into Apps Allowed Through - you add exceptions in there.

leDudeoftheSouth said: I assume you do not have access to the error reports which have been sent to Paradox every time the game crashes?

Those are anonymised and collated, they are not traceable to any individual user (which is why we don't ask your permission to upload them). Their purpose is for the devs to see widespread issues current or developing, rather than to provide individual support to spec... Read more

Did you mean to post this in Bug Reports perhaps?  

This only seems to happen to him at this level, I wonder if some individual is running a campaign against him.

He has logged tickets with us before, I can only repeat that he needs to do so again now. I'm sure if he asks for more than just the restoration but further action, he will be taken seriously.  

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new campaign, NOT any existing one

Does that help?  

Running out of ideas here, especially as my Linux knowledge is quite rusty by now.

Is IPv6 in use in the card, if so does unbinding that help?  

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN ... Read more

If you've put the game in debug mode, you need to undo that as it changes the checksum.

Aside from that I can only guess you missed some files under either the Steam or Documents folder of the game!  

The crash in exceptions.log is clearly in the Intel video driver. As the above user says, that is not supported hardware for this game, but OTOH that normally just makes a game run slow, not crashes it.


Check with your Laptop vendor for an update to that driver, failing that Intel:

Download Intel Drivers and Software ...

Read more

No clear cause of this problem in those files I'm afraid. Does a Steam Verify operation against the game find anything to fix?

If you run stellaris.exe directly, what happens? Any error show?

What antivirus app do you use? Add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.  

That is beyond odd, they ought to be identical of course. Maybe it's a Steam issue.


What I'd suggest is a full clean reinstall of the game and Steam:

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- exit the Steam app entirely

- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders
- delete everything in the Steam folder EXCEPT steam.exe and the SteamApps folder
- run steam.exe to rebuild all that

- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and test

All the best!