AndrewT

AndrewT



15 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
So far as I know that is not planned, at present at least. Generally that does not happen for pre-order bonuses, at least not for years.

Please lodge a support ticket at paradox.zendesk.com and we'll get you fixed up.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam


IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


**File Locations on Mac OS X**
The executable and DLC folder are in Users/USER/Library/Application Support/Steam/SteamApps/common/Crusader Kings III/
To see it go to the Finder, hit command-shift-G (ie Go To) and type in ~/Library/ .
The user files (settings.txt, error logs, saved games, gfx, mods) are in /Users/USER/Documents/Paradox Interactive/Crusader Kings III/ .


If those don't help:
Please attach here your Documents/Parado... Read more

14 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
I'm already helping you with this in a ZenDesk ticket.  
Comment
    AndrewT on Support Forums - Thread - Direct
I see, then I wonder what could be getting in the way ... Do you have another machine at that location to test this one? Or can you move this machine to another location, OR connect via a VPN or mobile phone hotspot?  
Comment
    AndrewT on Support Forums - Thread - Direct
First check you can play MP with no mods at all enabled. If not one of you has a corrupted game installation.

If you can play like that though, then both enable ONE mod, and test. If that works, enable another and test ... that way you'll quickly pin down the problem mod.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, Please do a full **clean** re-install:

- move any valued save games elsewhere,... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
WHAT THE HELL? said: So im wondering if the dozers were the issue.
Perhaps they were just dozing?

:D  
Comment
    AndrewT on Support Forums - Thread - Direct
Please attach here the latest log from the game :

~/Library/Application Support/Surviving Mars/logs/

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Application Support/ folder, and inside that /Surviving Mars/ and then a /logs/ folder. Please attach the latest file from in there to here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  
Comment
    AndrewT on Support Forums - Thread - Direct
You ought to be able to attach those files here, just as you did the screenshot in your OP?  
Comment
    AndrewT on Support Forums - Thread - Direct
With the DLC enabled you still got errors saying it was missing? It's very hard to understand how that could be.

That was with 3.04 again, with that mod or mods?  
Comment
    AndrewT on Support Forums - Thread - Direct
You have a problem with your nVidia driver or card:

Windows Error Reporting:
+++ WER0 +++:
Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Maxwell, type 0
Event Name: LiveKernelEvent
Please try this:

- uninstall that driver, and all other nVidia software
- reboot
- install the 2022 one fresh from here:
www.nvidia.com

...

Read more
Comment
    AndrewT on Support Forums - Thread - Direct
rstil2 said: I haven't gotten any reply to my issue. When are you all going to fix the CTD issue? I paid for this DLC 1.5 years ago and now I except to play it, or at the very least an answer as to when I will be able to play it. I have been waiting for over 24hours for an answer!
Paradox staff do not work on weekends, I'm afraid. I only do what I can as an external contractor, I have no ability to fix anything.  
Comment
    AndrewT on Support Forums - Thread - Direct
One person here sees this as being related to entering the throne room - is that what you are seeing too? Or can it happen any time for you?

And how much memory is ck3.exe using just before the crash, if you can catch it then?  
Comment
    AndrewT on Support Forums - Thread - Direct
Ganymedes said: But my Geforce RTX 3080 should actually work normal on high settings, right?
Certainly! This must be a game bug I think, I'll raise it with Paradox tonight.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
Ironman does not do autosaves as such; rather it does a forced manual save t load time, then at certain events like declaring war or whatever, and at certain times too. So the autosave settings do not affect it.

As you've no doubt seen in other threads here, this is looking like a problem in 1.5 . I'll be raising it with Paradox tonight.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
As you've no doubt seen in other threads here , this is starting to look like a problem in the 1.5 patch. I'll be alerting Paradox to the situation tonight my time.

Sorry about that!

PS: how much memory is ck3.exe using after, say 1 hour? Then at 2 hours?  
Comment
    AndrewT on Support Forums - Thread - Direct
Try deleting everything in the Documents/Paradox Interactive/CK3/ folder, except any valued save games of course.

Does that help?  
Comment
    AndrewT on Support Forums - Thread - Direct
That's a launcher issue, not a game problem. Can you start the game with ck3.exe run directly?


Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam


IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
33m2022-02-13 18:58:52 [repository] [WARNING][0m Error in response: Get : contacting repo: Get https://api.paradox-interactive.com/patch/repo/launcher-v2_1-linux-64/_keys/public.gpg: dial tcp: i/o timeout
There’s a comms issue here! Check your firewall, all traffic to and from that api. Address needs to get through.