AndrewT

AndrewT



27 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
I have to say I'm not familiar with LTO. Is that something you do at compile time with Mesa? Or it comes like that now?  
Comment
    AndrewT on Support Forums - Thread - Direct
Cloud save files are visible here:
store.steampowered.com

Sign In

store.steampowered.com store.steampowered.com
And ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Local save files are in Documents/paradox/ck3/save games/ folder - do you see them there?

If this is the Steam edition, cloud saves can be seen here:
store.steampowered.com

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store.steampowered.com... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
If the game does not create the Documents/paradox/ck3/ folder, or does not populate it, it's probably an antivirus issue. I don't know Trend ata ll, you could check with their support how to ensure the game is fully allowed through it.  
Comment
    AndrewT on Support Forums - Thread - Direct
Installation is done by the MS store app rather than the game itself, of course. Have you tried using the beta Xbox app instead?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please attach here the latest log from the game :
/home/[UserName]/.local/share/Surviving Mars/logs/

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  

26 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
With Win 8.1 you probably need to manually install the latest Visual C++ modules. Please go here:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and run the x86 and x64 installers, then reboot.

If that doesn't help, unload the Steam app entirely and run ck3.exe by itself - what happens then? Any error?

And what antivirus app do you use?  
Comment
    AndrewT on Support Forums - Thread - Direct
That problem is still being worked on, I am sorry!  
Comment
    AndrewT on Support Forums - Thread - Direct
Al Alba said: It occurs to me in my IMac...
I tried to do almost all the things that people comments on forums (reinstall, verify archives on steam, put low preferences in config,...) and other things I saw in different places but the problem remains.
Also temperatures are fine... just crashes randomly a few minutes ago to begin.
Does your Mac only have an Intel video system? if so I'm afraid that is the problem as it is not supported hardware for this game.  
Comment
    AndrewT on Support Forums - Thread - Direct
tallgun said: I've done as you said and It still has not fixed the problem.
You are definitely getting the error in the title of this thread, is that right?

If so, the only thing other than antivirus apps that might cause that is if your Windows user Documents folder has been moved, or grabbed by OneDrive, so the launcher and games cannot find it.

In Windows Explorer right click on Documents in the left Column. Go to properties, location - what does it say in there?  
Comment
    AndrewT on Support Forums - Thread - Direct
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log  
Comment
    AndrewT on Support Forums - Thread - Direct
While it's not quite the same, you could check out this thread:
forum.paradoxplaza.com

Surviving Mars - Black screen after terraforming blue sky [Linux]

Description Black screen after terraforming blue s... Read more

25 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Hmm, I thought that was fixed in 1.1.3 - what game version do you see?  
Comment
    AndrewT on Support Forums - Thread - Direct
Those temps are fine.
VivarBolivar said: Also just a note, I was playing the game just fine for hours uninterrupted prior to patch 1.1, but now it crashes constantly.
Is that in a save started under 1.1.3 or an earlier patch?

I see you are getting crashes in Imperator too, are they also associated with BSoD?

Next time you get a BSOD, please record the text on that screen, which can be a clue to what general area of the system the problem is. And you may also see more details in the Windows Event Viewer on those BSoDs.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Note that you can run stellaris.exe directly from Windows Explorer, which bypasses the launcher.  

23 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
BSoD are normally hardware or driver problems. Are these crashes repeatable from a given save, or random in onset?

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I'm already helping you in a ZenDesk ticket. I'm happy to work in either place but not both in parallel!

Let me know here or there which channel you'd like to continue using.  
Comment
    AndrewT on Support Forums - Thread - Direct
What antivirus app do you use?

Add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

You may need to add steam.exe and C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.13/paradox launcher.exe to that list.  
Comment
    AndrewT on Support Forums - Thread - Direct
eglinski said: Now I can’t even post this comment to you because the forum is responding: “Your content can not be submitted. This is likely because your content is spam-like or contains inappropriate elements. Please change your content or try again later. If you still have problems, please contact an administrator.”
Forum users with low numbers of posts cannot include links to anywhere. This is an anti-spam measure. You can post anything else but links.  
Comment
    AndrewT on Support Forums - Thread - Direct
It is something to do with certain nVidia setups in WIndows 10, we never figured out the root cause. It has come and gone a few times since it first started about 2 years ago.

Fortunately borderless is functionally equivalent to fullScreen; indeed some games don't even have a fullScreen mode any more.