AndrewT

AndrewT



17 Oct

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    AndrewT on Support Forums - Thread - Direct
Is the MS gaming services app 2.46.7001.0 ? If anything earlier it needs an update too.  
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    AndrewT on Support Forums - Thread - Direct
Ajlowry1 said: It is happening on 1.1.3, and I have tried reverting to 1.1.2 and 1.1.1 using the steam beta options but still no luck.

Launcher version shows: Launcher V 2020.12, and in the top left it shows a new update available and to restart the launcher, but restarting doesn't help. I think its because of the systems anti-virus not giving access to the documents so it can't update.

On android using no anti-virus, as I can't access the Geforce NOW rig's system settings, I'm not sure I can do anything about system permissions or firewall exceptions.
I don't know how stuff l... Read more
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    AndrewT on Support Forums - Thread - Direct
I don't think there's anything we in technical support can do about this.

If it is not already reported in the Bug Reports forum (search please!) make a new thread in there and attach screenshots, videos, and system data (dxdiag.txt in particular).

Thanks and sorry for that problem!  
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    AndrewT on Support Forums - Thread - Direct
That is true, but the launcher should run - IF Windows 7 is on the very latest updates for it, from this year.  
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    AndrewT on Support Forums - Thread - Direct
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log  
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    AndrewT on Support Forums - Thread - Direct
There were bugs with cloud saves under 1.03 but they should be fixed now.

There is no quick and easy way to write saves elsewhere but it can be done. Essentially you need to edit the launcher-settings.json file in the Steam-CK3-launcher folder to point the gameDataPath line to where you want. AND you need to make a text file called userdir.txt containing the same path and place it in the Steam-CK3-game folder.  

16 Oct

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    AndrewT on Support Forums - Thread - Direct
Yes.

I don't suppose the 1.1.3 patch helped?  
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    AndrewT on Support Forums - Thread - Direct
Please try this:

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.  
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    AndrewT on Support Forums - Thread - Direct
VuDuChil3 said: How to do this? I can't seem to find a way....

Don't want them in Documents folder on my C: drive. That drive is quite small, and in addition they bloat my backups and will eventually cause an issue there, too. Game is installed on my D: drive so I think wanting my save games to be located on the same drive as my game installation is completely reasonable.
The easiest way is to use cloud saves instead of local. Is there a reason why that doesn't work for you?  
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    AndrewT on Support Forums - Thread - Direct
Gerdenberg said: I'm having the same problem with Crusader Kings Iii bought through Steam on my desktop PC, just joined Geforce Now to. Play while I'm travelling. Trying to play though an Nvidea shield and it's the only game on Geforce now that won't load. After selecting the game to play I get the in Steam Crusader Kings "play now" pop up but when I click play it just sends me back to the main Geforce menu after a couple of seconds of the loading screen. Let me know if I should create a new thread.
...
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    AndrewT on Support Forums - Thread - Direct
Okay, did you add ck3.exe steam.exe and paradox plauncher.exe to the Apps Allowed Through list in its Ransomware feature?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.  

15 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
papaGiorgio said: Well tried deleting all four just to try. It did not help.
That's a shame ... how about if you delete the whole documents/paradox/ck3/ folder (except any valued saved games)?
papaGiorgio said: Of note, there are two instances of Crusa...
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    AndrewT on Support Forums - Thread - Direct
GeneralSmisk said: Processor: Intel(R) Pentium(R) CPU G3258 @ 3.20GHz 3.20 GHz
satoru said: its a 2 core system
In that case you need to revert to the 1.03 game patch in the Steam Betas tab, until this bug can be fixed. Sorry... Read more
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    AndrewT on Support Forums - Thread - Direct
Nothing obviously wrong in that Speccy output. Can I get new copies of the files in your OP here please?  
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    AndrewT on Support Forums - Thread - Direct
But it does not mention how many CPUs/cores it has? Basically if it has 2 we know what the problem is and it will be fixed, soon I hope.  
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    AndrewT on Support Forums - Thread - Direct
What antivirus do you use?  
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    AndrewT on Support Forums - Thread - Direct
You are definitely running the game from the Xbox app, not the MS Store app? And the MS Gaming Services app is updated?  
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    AndrewT on Support Forums - Thread - Direct
No, I don't, as yet anyway.

We could try just some limited steps to try and narrow it down. What if you go to documents/paradox/ck3/ and just delete the three cache folders?