AndrewT

AndrewT



16 May

Comment
    AndrewT on Support Forums - Thread - Direct
If you have a campaign save that was started under 1.9 and has never had any mods used in it, does it trigger these crashes fairly reliably?


And let's have a look at your setup.
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , exceptions.log  
Comment
    AndrewT on Support Forums - Thread - Direct
Dr4k0n said: I returned to the game in 1.9.0.3 and these crashes began happening.
I understand that. Again, my question is were those crashing saves - campaigns - first begun under 1.9 patches? Or started under 1.8 or earlier, regardless of what game version you are on now?

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Comment
    AndrewT on Support Forums - Thread - Direct
Dr4k0n said: And yes this began happening after 1.9.x
My question was whether the crashing campaigns were started under 1.9.x, or under an earlier patch?

Dr4k0n said: I will try to get this erro...
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Comment
    AndrewT on Support Forums - Thread - Direct
Definitely a video issue from that log. I've not come across that T1200 nVidia before, not sure if that is related to your issue at all, to be honest.

Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Edit that settings.txt to say:

refreshRate=60
fullScreen=yes
borderless=no
vsync=no

Then in the launcher Game Settings menu, select fullScreen display mode.


Does that help? If not I suggest you seek a refund for the game from where you got it, I'm sorry!  
Comment
    AndrewT on Support Forums - Thread - Direct
SugarLife said: Whenever I launch stellaris and my save finishes load, within a minute or so my computer completely crashes
This only happens when loading a particular save/galaxy, are you saying? Or any one?

What if you start a new test galaxy now?  
Comment
    AndrewT on Support Forums - Thread - Direct
You have a lot of mod errors there. Is this happening in a campaign that's never had any mods used in it?

If so, was it started under the current 1.9.x patches, or earlier ones?  
Comment
    AndrewT on Support Forums - Thread - Direct
amyjayne said: the game worked fine yesterday and I was able to play for a while with no lagging or crashing, but it's started up again today
The game did not change over that time, so I'm afraid you almost certainly have some local problem. I'll try and help you with that, but I'm no Windows technician!

Check that your Windows power profile is not set to anything low.


You are VERY low on free space:
Drive: C:
Free Space...
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Comment
    AndrewT on Support Forums - Thread - Direct
This game was never supported on MacOS 10.13, it is pure luck it used to run anyway. Unfortunately this patch also failed on 10.14 , that's being looked into.

The other issue that's new with 1.9.x is it will not start on Macs with Intel video systems; again that was not supported before 1.9 but the game used to run anyway.

If you can't update beyond 10.14, OR if you only have an Intel video system, all you can do is revert to the 1.8 patches in the Steam Betas tab for this game.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

If that doesn't help, this may be coming from outside the game. Do HOI4 and Stellaris run okay, or also have this issue?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corn... Read more

15 May

Comment
    AndrewT on Support Forums - Thread - Direct
Please attach it here in a text file instead, thanks.  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know what is wrong on this machine to cause all these problems to you, it's not normal.

You didn't make ck3.exe run as Windows Admin did you? If so, undo that.

And what about steam.exe , is that running as Admin?  
Comment
    AndrewT on Support Forums - Thread - Direct
Ah, okay, I don't play this game so I'm unaware of mechanics like that.


We cannot help with modded games here at all, so please disable ALL mods and test this with a new campaign.


If you still get this, Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.

Any better then?  
Comment
    AndrewT on Support Forums - Thread - Direct
If you run eu4.exe directly from file explorer, do you see Windows error 0xC0150004 ? If so that seems to indicate a Windows problem. Please try this repair tool

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista. support.microsoft.com... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
If this game was started under the 3.8.x patches, this must be a game bug! Please post it in a new thread in Bug Reports, thanks.  
Comment
    AndrewT on Support Forums - Thread - Direct
I see, we have no clues as to what is wrong on your machine to cause this to you then!

What if you make a new Windows user and log into Windows as that? Do you get the same symptoms then?  
Comment
    AndrewT on Support Forums - Thread - Direct
I agree, that is what it seems. My guess is the testing on MacOS is pretty limited given the small player base, not all UI settings are tested perhaps.

By all means post this as a bug in Bug Reports!  
Comment
    AndrewT on Support Forums - Thread - Direct

[Dev Team] 3.8.2 Hotfix Patch Released

Hello, Following some quick work from the team we have now produced a patch aiming resolve the high priority issues coming out of the Galactic Paragons + 3.8 release. 3.8.2 should be available for download via Steam and GOG now. Unfortunately... forum.paradoxplaza.com... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Are you sure of that? My 2017 iMac can run 13.3.1 (a) perfectly fine. What actual model of Mac do you have?  
Comment
    AndrewT on Support Forums - Thread - Direct
Was this in a campaign started under a previous patch, 1.8.x or earlier? If so this may be an incompatibility between the versions.

Can you test this with a new campaign started under the current 1.9.x patches?  
Comment
    AndrewT on Support Forums - Thread - Direct
SaguaroPrick said: I tried it and the game loads but the mods dont.
Aha! that is usually an antivirus app getting in the way. What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

ck3.exe (in the Steam CK3-binaries folder)
dowser.exe (in the Steam CK3-launcher folder)
C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/launcher-v2.2023.6/paradox launcher.exe
C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

IF that doesn't help, also set each o... Read more