CommunityTeam

Hi all,

Sorry to read that you encounter issues with your subscription. For Alfomora, boreallis, and NaturalKiller, your issue is now fixed.

For subscription issues, the best thing to do is to directly contact our support team at this email address: [email protected]. When contacting them, make sure to give all the relevant information such as account name or email address linked to the account if you're contacting them from a different email address.

Hi all,

As mentioned in the following thread: LivestreamCantina2020, our team is currently looking into it.

I'll update players in the thread above when I have more information.

Hi folks,

Thanks for your different reports concerning the LivestreamCantina2020 code.

Our team is currently looking into it. I'll update you when I have more information.

Thank you for your patience while we're looking into it.

Note: It seems that the code doesn't do anything when players who already own those mounts redeem the code, the page is just reloading. Do not hesitate to check in your Collections if the following mounts are already unlocked: Korrealis Regent, Korrealis Sheriff, Korrealis Viceroy, and Korrealis Viscount.

For those who are looking for challenges, the Master Mode is now available.

Hi all,

All #SWTOR servers are once again available!

Thanks for your patience.

Hey everyone,

We will be taking all servers offline for back-end maintenance on November 17, 2020.

Details:
DATE: November 17, 2020
TIME: 6:00AM - 9:00AM PST (1400 - 1700 UTC)
VERSION: n/a

Thank you for your patience as we maintain Star Wars�: The Old Republic�!

Hello everyone!

PTS is now live! Players can experience the Spirit of Vengeance Flashpoint, Login Rewards, and Emote Window.

The Spirit of Vengeance

Jump into the PTS to test The Spirit of Vengeance Flashpoint! In this Flashpoint, renegade Mandalorians commanded by Heta Kol ambushed one of Shae Vizla�s capital ships - The Spirit of Vengeance II - to rip it apart and steal priceless Mandalorian relics. Players will fight these renegades to free Shae Vizla's ship and save its crew and relics.

To start this Flashpoint, head on over to Odessen. When on Odessen, use the elevator in the West hallway to the �Alliance Operations� room. Upstairs, you will see a marker on the Map to pick-up this Flashpoint. Below you can find the type of feedback that the team is looking for.

... Read more

Hi,

Below the list of the known issues, you may experience while testing the Spirit of Vengeance Flashpoint, Login Rewards, and Emote Window on PTS.

• The Spirit of Vengeance Flashpoint
  • Golga Brak (boss 1) may interrupt his own jetpack animation.
  • When using his uppercut, Bask Sun (boss 2) may incorrectly target players who are already affected by his tether attack.
  • Optional Boss Goldie is unavailable for testing at this time.
  • Heta Kol's (boss 4) flamethrower ability does more damage than expected, even when interrupted.
  • Heta Kol's sticky grenade will sometimes not target players randomly as intended.
  • Heta Kol's adds may not properly aggro onto the player party and need to be engaged manually.
  • The snipers in the Seeker's Vigil can sometimes hit players behind cover.
  • The "Bask's Son" Bonus Mission cannot be acquired by interacting with the "Conspicuous Nightstan" and "Suspicious Footlook...

Read more

Hi everyone,

You can now test our new Emote Window on PTS! This new window improves accessibility to emotes with new features such as: Grouping unlocked emotes, an indicator as to whether an emote loops, and more.

Let us know your thoughts below.

Hi everyone,

The Spirit of Vengeance Flashpoint gameplay is now available for testing on PTS! To start this Flashpoint, head on over to Odessen. When on Odessen, use the elevator in the West hallway to the �Alliance Operations� room. Upstairs, you will see a marker on the Map to pick-up this Flashpoint. Below you can find the type of feedback that the team is looking for.

• Do you find the fights themselves too challenging?
• Are mechanics clearly indicated?
• Is the jumping puzzle too hard?
• Were the mechanics of the sniper trap clear enough--was the encounter too easy or was it annoying?

Let us know your thoughts.

Hi everyone,

Our new Login Rewards system is now available for testing on PTS! Players will receive rewards just for logging in. Subscribers will also receive bonus rewards. Please, keep in mind those rewards are subject to change.
Below you can find the type of feedback that the team is looking for.

• Were you able to easily locate the Login Reward system?
• Do you feel the addition of the Subscriber Weekly Bonus provides additional value to your subscription?
• Does the reward structure feel good? Do you feel that items near the end of a calendar are of higher value?
• In general, which rewards are the most/least valuable to you?
• After spending some time with Login Rewards, are there any aspects of the system which remain unclear to you?
• There are 3 Login Reward calendars to go through. In general, how do you feel about this? Do you feel it will help in keeping the Login Reward system fresh and exciting?
...

Read more

Hi everyone,

The Spirit of Vengeance Flashpoint gameplay is now available for testing on PTS! To start this Flashpoint, head on over to Odessen. When on Odessen, use the elevator in the West hallway to the �Alliance Operations� room. Upstairs, you will see a marker on the Map to pick-up this Flashpoint. Below you can find the type of feedback that the team is looking for.

• Do you find the fights themselves too challenging?
• Are mechanics clearly indicated?
• Is the jumping puzzle too hard?
• Were the mechanics of the sniper trap clear enough--was the encounter too easy or was it annoying?

Let us know your thoughts.

Note: We invite you to try the Veteran Mode as Master Mode is on a state where we're not requesting feedback at this time. We're targeting to make it available later this week. We'll update you here when this Mode will be on PTS.

Hi all,

Our team is still looking into the issues you all encounter.

I'll update you in this thread when I have more information or a workaround.

Hi KronosHunterMHS,

Could you try the troubleshooting shared in this conversation: Game doesn't launch when hitting play......again?

Let me know if this troubleshooting helped you.

Hi SOULCASTER,

Thanks for the report concerning the bug on the character creation window.

I've transferred the information provided to our team. I'll update you when I have more information.

Hi UnahzaalDovah,

The bug you're reporting is a current known issue.

• Missions:
  • There is no lip-sync in the French and German conversation cutscenes in the "Meeting Jekiah Ordo" Mission.

Here is the list of the known issues for Game Update 6.1.4 - Known Issues

Hi folks,

Thanks for reporting your concerns with this achievement. We're currently investigating "I Don't Have to Put up with This" and its requirements to determine if there are any issues affecting it.

In the meantime, we understand the disappointment among those of you who really wanted to unlock the meta achievement "Master of the Feast" and receive the associated title. We're working on a change for an upcoming patch to remove "I Don't Have to Put up with This" from the meta and retroactively complete the achievement for those who fulfilled the other requirements.

Hi folks,

Thank you for the report concerning the Planetary Mission on Hoth "Power Vacuum".

I've transferred the information to our team for additional verification. I'll update you when I know more.

Hi all,

Our team is still looking into the issue you encounter.

For those on Windows 7 who still encounter the C1/C7 error message, updating Visual C++ to the latest version should help you: The latest supported Visual C++ downloads.

Thank you and do not hesitate to let me know if this troubleshooting helped you.

Hi there,

If you encounter issues with your subscription, I invite you to directly contact our support team. Due to security reasons, only the support team can verify your account information.

You can contact them by phone, here is our article with all the needed information: How to contact Star Wars�: The Old Republic� (SW:TOR) support.

You can also send an email to the following address [email protected]. When sending the email, make... Read more