EA_Aljo

Hi there, @Henridoesntcare 

We're not able to help with banned accounts through Answers HQ. For more information, as well as instructions on submitting a dispute, please see the following article. Thank you.

@davinhun 

You can start a chat by opening a case here. 

If they are asking you questions about the history of your account, you'll need to answer them so they can verify ownership. There is nothing we can do to help with this over Answers HQ, unfortunately.

@davinhun 

If you are unable to answer the questions they're asking, they won't be able to recover the account for you. The best I can advise is to do your best to recall the answers to the questions they're asking.

@davinhun 

It looks like they have continued to help you with this. If you still need some assistance, please contact an advisor again. Thanks!

Hi there, @4lextheviking 

This is something you're going to need to contact an advisor for assistance with. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hi there, @davinhun 

Unfortunately, we're not able to help with account issues through Answers HQ. It looks like you're still in contact with support so the best I can advise is to continue working with the advisor.

@ttvaimbotonyt 

Try contacting support as I mentioned in one of my previous responses. They can look into this for you.

Hello, @shannybow99 

An advisor should be able to tell you how long the ban is for. A case can be opened here.

@tiphaneetcs 

Great! Glad to hear it! If anything else comes up, please reach out again. Good luck and have fun!

@TTV-tahps 

Great! Glad to hear it. If you have any other issues, let us know. Good luck and have fun!

Hi there, @TTV-tahps 

This is something you'll need to contact an advisor for to get some assistance with. That can be done by opening a case here. Thanks!

Hey there, @joeacford 

If you are frequently disconnecting, we should go through some troubleshooting. Do you play on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@quickhittick 

While the email may be copied and pasted, it's being sent by a human that performed the investigation. They did actually view your case. I'm very sorry, but there is nothing we can do to help through Answers HQ. You're welcome to contact an advisor, but normally when no further investigations are available, the decision is final.

Hi there, @quickhittick 

As you mentioned, we can't help with bans through Answers HQ. However, human eyes are performing the investigation for the dispute you submitted. I just wanted to let you know that these aren't bots and are, in fact, real people.

@gravy77777 

You should see it when logging in. Do you play any other EA games? You may be able to load into one of those and accept the Terms there.

Hi there, @ShapWletzz 

I'm very sorry, but we can't help with banned accounts through Answers HQ. You can take a look at this article for more information and instructions for disputing the ban. Thanks!

@bliizzii 

Please see my previous response for help with this. Thank you!

Hello, @OG_williethebot 

You'll need to contact an advisor to see if anything can be done. A case can be opened here.

@GarfieldTehKat 

I'm not aware of any issues currently so we would need to go through troubleshooting. If you'd like to do that, let me know what platform you're playing on.