Hi there, @Moldy4skn
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hello, @ottomatic20
If your son is under the age of 13, they won't be able to play any multiplayer modes. This is in accordance with COPPA regulations. If he is 13 or older, please contact an advisor so they can look into this for you. To do that, open a case here. Thank you.
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Hello, @hazard22god
Please see my previous post in this thread with instructions for contacting support to have them look into your missing coins. Thanks!
Your situation is different. You just need to contact an advisor and they should be able to help with this.
I can see those coins were added to your account. Since you can't see them, contact an advisor again. They should be able to get this figured out.
Hi there, @kishe-controller.
I'm sorry, but we can't help with banned accounts through Answers HQ. You can find more information as well as instructions for disputing the ban in this article.
Hi there, @xShroomiex.
For help with banned accounts, please see the following article. Thank you.
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Hello, @Karmelorod
We're seeing a potential workaround for this. Set your banner pose to one that is not animated. That has been working for some.
Hello, @kalen_306265.
You are responsible for the behavior of others using your account. This is part of our Terms of Service. The ban on your account is permanent and there won't be any further reviews unless there is new information that hasn't been sent to ToS previously.
Please follow the instructions in the link I sent. You can submit a dispute that way.
Hi there, @llIlIIIlIIIIIllI.
We can't help with banned accounts through Answers HQ. I see you've submitted a couple disputes with Terms of Service. You can have your account reviewed up to 3 times so you're welcome to submit another. As far as your Steam account being hacked goes, be sure to provide these details in the dispute case so ToS can consider it during their investigation.
As previously stated, we can't help with banned accounts on Answers HQ. Also, if ToS is telling you no more investigations will be performed, it means they have already very thoroughly checked your account 3 times and have not found any evidence that the ban was issued by mistake.
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Hi there, @ShadowZero042.
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
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