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Hi there, @cerbecks.
Unfortunately, we can't remove the penalty or give back the points. How frequently are you disconnecting? If it's relatively frequent, we should go through some troubleshooting. Let me know if you'd like to do that. Thanks!
Hi there, @cerbecks.
Unfortunately, we can't remove the penalty or give back the points. How frequently are you disconnecting? If it's relatively frequent, we should go through some troubleshooting. Let me know if you'd like to do that. Thanks!
I'm still seeing the one case that is still pulled from the queue. Since you're not getting a response on Twitter/Facebook, open a new case here. You can continue to try Twitter and Facebook. It would be good to wait 24 hours between messaging them without a reply though. They get a high volume of messa...
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Did you run this test on a wired connection? You're getting packet loss on a few hops. You also have a somewhat higher than usual connection to the router. This makes it looks like the test was done wirelessly. It would need to be wired to accurately reflect the connection you play on.
Thanks. This is a known issue that is currently being investigated. When there's an update, an announcement will be made on our official channels. Sorry for the trouble!
Hi there, @Cheesejacka
I took a look at your account. It looks like this was resolved by contacting an advisor. If you have any other issues please let us know. Have fun and good luck!
Hi there, @HostageReaper.
Try posting the video to YouTube and then provide a link to it here.
As far as this issue goes, let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I don't have the exact details on why. Should this feature be added, we'll make an announcement on our official channels.
You can try contacting an advisor to see if there's any other information they can give you. We won't be able to provide any details through Answers HQ.
We can't help with banned accounts here. Only ToS can do that. The best you can do is submit another dispute. If they keep coming back saying the ban needs to remain in place, the investigation didn't turn up any evidence showing they mistakenly banned the account.
There are multiple methods for contacting an advisor. When it comes to Twitter and Facebook, if you don't get a response, it would be good to try again after 24 hours. If you open a case, that will guarantee you get a response. Just make sure you don't submit the case as a bug report as those aren't responded to, but are used as feedback. Requesting a phone or chat will get you in touch with an advisor.
Please see my previous response for contacting an advisor to get some assistance with this.
Hi there, @Waffl3s_08.
I took a look at your account. The issue is that you updated the case. This pulls your case from the queue so it won't be able to be investigated. An advisor will need to get it back in the queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https:...
Read moreHi there, @OliShoey.
Have you tried using a different controller to see if the issue persists? Thanks!
Hi there, @DrewsTruth.
It looks like you updated the case. This pulls it from the queue so ToS won't see it and be able to perform the investigation. An advisor will need to get it returned to the proper queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea...
Read moreHi there, @antonioandluis.
We don't have any details on a next-gen update for Apex Legends. If this happens, we'll make an announcement on our official channels. Thanks!
I highly suggest you get in touch with an advisor. I can't discuss finer details on your account, but as it is now, you have no cases awaiting investigation. If you don't want to use Twitter, you can also try Facebook or opening a case. One of these methods will get you in touch with an advisor. If you don't get a response from Twitter or Facebook within 24 hours, try again, but opening a case and requesting a callback or chat should get you an advisor quickly.