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When you link your account to another platform, your progress is lost. You were playing on PC through Origin, but since you moved to Steam, your progress is deleted as you're now starting over through a Steam account.
When you link your account to another platform, your progress is lost. You were playing on PC through Origin, but since you moved to Steam, your progress is deleted as you're now starting over through a Steam account.
Hi there, @panalexander-kh.
It sounds like you unlinked your account if you were linking it again. That deletes all progress on all EA games, unfortunately. I'm very sorry, but we're not able to restore your progress.
I'm very sorry. I absolutely understand this is very frustrating, but we can't help whatsoever with bans through Answers HQ. The only thing you can do is submit a dispute, but if you've reached the max number of investigations and your account is still banned, it will need to remain so.
A thorough investigation has been performed multiple times. Since the ban hasn't been overturned, it means they haven't found evidence supporting that the ban was made by mistake. Since they told you no further reviews would happen, it means you've hit the limit of investigations for this issue.
Hi there, @nathanhcy.
Unfortunately, we're not able to help with banned accounts through Answers HQ. If you've already reached the maximum number of investigations, the action taken on the account will not be reversed.
We'll go through some troubleshooting. Are you on a wired or wireless connection? Also, if you could post the UO Trace, that should give us some more details on your connection.
I'm very sorry, but we can't help with missing content through Answers HQ. If support isn't able to replace the shards, unfortunately, there isn't anything we can do.
Great! Glad to hear it. If you have any other issues, please let us know. Good luck and have fun 
That's good you're on a wired connection. It's much better than wireless so we can rule out those issues. Did you try the power cycling I suggested?
Hi there, @Gdsaturn.
We should go through some connection troubleshooting to try to find out why this is happening. First, are you on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
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Hi there, @CLN-Luckyy0.
I'm very sorry, but we're not able to help with missing content through Answers HQ. It looks like you have an ongoing case with an advisor currently so it would be best to continue this discussion there. Thanks!
Hi there, @zombiboy66.
We don't have any details on another Battlefront game, but if it happens, we'll make an announcement on our official channels. Thanks!
Thanks for the update. Hopefully, the good play continues. However, you mention it slows down at night. Can you give me some more details on that? Are games lagging or taking a long time to connect?
I'm not seeing any issues connecting to the test server. Have you checked to make sure your graphics drivers are up to date?
It looks like you're in the UK. Would you be able to run the test again and use the European IP that is in the instructions?
