EA_Aljo

EA_Aljo



06 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Monhulio 

 

What system are you playing on? Also, do you use a wired or wireless connection?

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @hoctorcm.

 

Let's see if we can find out what's going on. What headset are you using? Also, have you tried hard restarting your Xbox since this started happening? Thanks!

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Comment
    EA_Aljo on Forums - Thread - Direct

@WickXI 

 

If it's been less than 24 hours, they'll ask you to wait. After that time expires, they should be able to investigate this.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Signalfires.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Pachuurisu.

 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Comment
    EA_Aljo on Support Forums - Thread - Direct

@AliThomas 

 

Great! If you have any other issues, please let us know. Good luck and stay safe Standard smile

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @vhsilva24 

 

Can you try power cycling as I previously suggested? Let me know if that makes a difference. Thanks!


05 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

@AliThomas 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Marchombre_Onyx @TheHarpo0n 

It's possible your account is already linked to Steam. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @AliThomas.

 

I'll try to help find out why you're experiencing so much input delay. What system do you play on? Also, are you using a wired or wireless connection? Thanks!

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Kingslos111 

 

Can you switch to a wired connection or is your router too far away?


04 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

@xXlDarkZlXx 

 

I really don't have details on exactly what gets you banned. It's up to Terms of Service. You'll just have to wait for a response.

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Kingslos111 


Are you playing on a wired or wireless connection? Also, is UPnP enabled on your router? 

Comment
    EA_Aljo on Support Forums - Thread - Direct

@xXlDarkZlXx 

 

You can log in with a VPN, but it won't circumvent the ban as it's account based.

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Kingslos111 

 

You shouldn't have to keep deleting/installing to play. Let's see if we can get this fixed. Try restoring the licenses with the steps here. Also, try rebuilding your database with these ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@xXlDarkZlXx 

 

It can take several days to get a response. Unfortunately, we can't speed this up. You'll just have to keep an eye on your email for a response. You can also contact an advisor to have them check for an update. If you want to do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

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03 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

@derrickj89 

 

That's not something we have any details on. If it happens, you'll see an announcement on our official channels. Thanks!

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29 Oct

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @xXlDarkZlXx 

 

For help with banned accounts, please see the following article. Thanks!


23 Oct

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @BlueWoIf12.

 

For help with banned accounts, please see the following article. As far as not getting an email, it's possible that ended up in your spam folder. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@bungbung19 

 

We're very limited with the help we can offer when you can't recall the details of your own account. If you can't answer basic questions about it, it doesn't look like you actually own it. We're not going to grant access to those that just claim they own an account. That would make it entirely too easy to steal someone's account. We want you guys to be able to play, but we also have some strict security policies in place to protect people from account theft.

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