Hello, @Grindinmetal89
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
The biggest reason we see lag and disconnects is due to being on a wireless connection. That's probably the issue here as wireless is the biggest reason for disconnects and lag that we see. Wireless isn't as stable as a wired connection. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could t...
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Can you move your console close enough to be wired just as a test? When you're too far from the router for a wire, that's surely going to cause disconnects and lag.
Would you be able to switch to a wire or is your router too far away?
Also, I'm going to be heading out for a few days shortly here. If you don't get a response, I'd recommend messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/...
Read moreHi there, @crit357.
I'll try to help find out why you're experiencing so much lag. Can you tell me what troubleshooting you've already done? I'd like to avoid repeating steps. Also, are you using a wired or wireless connection? Thanks!
Hi there, @perita23
I'll try to find out why you keep disconnecting from the game. Let's go through some troubleshooting. First, are you on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
Hello, @Camkieee
You'll need to contact an advisor to ask if this can be replaced. Typically, when a code is obtained from a 3rd party like Amazon, they would be responsible for replacing it if you're not getting what the code is supposed to supply.
That's good. Glad to hear you're wired. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @ExoTic_ReFLioXx.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @0xznn.
Let's see if we can find out why you're disconnecting so frequently. What system are you playing on and do you use a wired or wireless connection? Thanks!
Hi there, @Zdechlak.
I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Great! I'm really glad to hear it! Definitely let us know if this comes up again or if there's anything else you need help with. Good luck!
I'm not seeing any issues with your tests. Have you tried playing with the alternate DNS settings? If so, is there any difference?
You're welcome. Glad to help!
Your UO Traces look pretty good. I'm not seeing any issues. Is this only happening when your roommate is playing at the same time? Do you have UPnP enabled? Also, is QoS (Quality of Service) enabled on your router? This isn't on all routers though so it's possible yours doesn't support it.
Unfortunately, we don't have a way to tell you how many packs have been opened. We're not aware of any issues with the heirloom being granted after 500 though.
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