Hi there, @Chaos6021.
Do you have the game installed on an internal or external hard drive? Also, if you haven't already, power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @N1ght_LKL.
You'll need to contact the retailer the coins were purchased from for assistance with this. Thanks!
Hi there, @ecokeeko.
I'll try to help with this. Are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Thanks for trying. What system are you on and do you use a wired or wireless connection? Thanks!
Hi there, @aznandrew010.
Unfortunately, if you don't have access to the email address on your account, you'll need to open a case with an advisor so they can go through the account recovery process. A case can be opened here. Thanks!
Live support can help get your case back in the queue for ToS. They can't help with the action taken on your account though.
Hi there, @ThirstyMmmDrink.
It looks like you updated the case that was in the queue for Terms of Service. When this is done, it removes your case from the queue so they won't be able to investigate it. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.co...
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That's why I said most games. A few are supporting this, but it's not that common yet. Hopefully, this changes with Apex in the future.
@@215Philadelphi
Apologies for the misinformation. Your account doesn't have any action taken on it by Terms of Service. You just need to contact an advisor to have them find out what's going on. I see it's been a couple of days so I'd advise you to open another case and request a callback. That or contact an advisor through Twitter (@EAHehlp) or through Facebook (facebook.com/eahelphub).
If you're in the US, there is no phone number you can call, but you can open a case and request a call back to speak with an advisor. This isn't an issue they can help with though as it's completely up to Terms of Service.
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
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I'm very sorry for the frustration. This is how it works for pretty much any game. You can't transfer content due to everything being on different accounts. Unfortunately, you'll need to start over if you move to a different system.
Hi there, @iPhoenixV1.
Are you sure you're resetting the password for the right account? If it's the one you're posting here with, that appears to be the wrong one as it has never played any of our games.
If you submit a case and request a call back, you should be able to get an advisor on the phone.
If we didn't care for the community, we wouldn't have such strict requirements for recovering accounts. This is done as a security measure for account theft. We also wouldn't be banning accounts for cheating if we didn't care about the community members that are legitimately playing.
Hi there, @ZPiNTR4P.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
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