EA_Aljo

Hi there, @MatoruMT 

This is an issue we're aware of and investigating. Thanks for the report!

Hi there, @Mortal-san.

Thanks for reaching out to us about this. We should go through some connection troubleshooting to see if there are any issues causing this. What system are you playing on and do you use a wired or wireless connection?

Hello, @Helloman1017 

Are you on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@I_Dr1pRep0rt 

Great. Please try that and let me know if you see a difference or not. Also, make sure you power cycle your modem, router, and system after making the switch. Thanks!

@I_Dr1pRep0rt 

Thanks for getting back to me. Can you switch to a wired connection or is your router too far away?

Hi there, @I_Dr1pRep0rt.

It's possible this is connection related. We should go through some troubleshooting. What system are you playing on and do yo use a wired or wireless connection? Thanks!

Hello, @Grindinmetal89 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@crit357 

The biggest reason we see lag and disconnects is due to being on a wireless connection. That's probably the issue here as wireless is the biggest reason for disconnects and lag that we see. Wireless isn't as stable as a wired connection. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could t...

@crit357 

Can you move your console close enough to be wired just as a test? When you're too far from the router for a wire, that's surely going to cause disconnects and lag.

@crit357 

Would you be able to switch to a wire or is your router too far away?

Also, I'm going to be heading out for a few days shortly here. If you don't get a response, I'd recommend messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/...

Hi there, @crit357.

I'll try to help find out why you're experiencing so much lag. Can you tell me what troubleshooting you've already done? I'd like to avoid repeating steps. Also, are you using a wired or wireless connection? Thanks!

Hi there, @perita23 

I'll try to find out why you keep disconnecting from the game. Let's go through some troubleshooting. First, are you on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

@0xznn 

That's good. Glad to hear you're wired. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@0xznn 

Can you switch to a wired connection or is your router too far away?

Hi there, @ExoTic_ReFLioXx.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi there, @0xznn.

Let's see if we can find out why you're disconnecting so frequently. What system are you playing on and do you use a wired or wireless connection? Thanks!

@Zdechlak 

Sounds good. Just get back to me when you can. Thanks!

@Zdechlak 

This is pretty normal for a wireless connection. Can you switch to a wire instead?

Hi there, @Zdechlak.

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!