EA_Aljo

@deathstab_93 

If you've tried all the troubleshooting, I wouldn't be able to help any further. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look...

@deathstab_93 

Have you performed any other troubleshooting besides changing the DNS settings?

Hi there, @YaBoyMirage.

I definitely understand your frustration. Unfortunately, we can't help with this over Answers HQ. The ban can be disputed by following the instructions here. For help with hacked accounts, please see these ...

@deathstab_93 

Yes. If you follow the instructions I linked, you'll see this needs to be done on your PS4.

@SG-NoTalent 

If that doesn't work, check your router for a firmware update. Also, check your NAT. It should be open or moderate.

@SG-NoTalent 

Let's see if alternate DNS settings will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt numb...

@SG-NoTalent 

Let me know what happens with the reinstall you're currently doing. Also, try restoring the licenses with the steps here. 

Hi there, @SG-NoTalent.

Thanks for contacting us about this. I'll try to help figure out what's going on. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @MeatBunnn.

We can't help with hacked accounts through Answers HQ. Please see the following article for assistance.

Hi there, @Slapst0r.

I can see your case is still awaiting investigation. It's been about 8 days and it can take a couple of weeks before there's a response. Please keep an eye on your email. Terms of Service will be in touch as soon as their investigation completes.

@mt08gqsh30qu 

You're very welcome. If you have any other issues, please reach out to us again. Good luck and stay safe

@Party-Steve89 

You're very welcome. If you have any other issues, please reach out to us again. Thanks!

Hi there, @Party-Steve89.

I'm sorry, but we're not able to help with banned accounts over Answers HQ. The only thing you can do is dispute the action taken on your account. Which, I believe you've already done, but that's the only option currently. We won't be able to provide any additional information.

@Gamerdoodle16 

You'll need to open a case here to potentially do this. However, if it can be done, the account that is merged will lose all progress on all EA games. This includes any Apex Legends characters, Ultimate Teams, Battlefield soldiers, etc.

@Chaos6021 

Great! If you have any other issues, please reach out to us again. May the Force be with you

@Chaos6021 

You still need to install the game even when it's on a disk. If power cycling doesn't help, you may want to try installing the game to the other hard drive. For example, if it's on an internal drive, install it on the external drive and vice versa.

Hi there, @gw2478.

Alternate DNS settings may help with this. Please follow the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 ...

Hi there, @Chaos6021.

Do you have the game installed on an internal or external hard drive? Also, if you haven't already, power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi there, @N1ght_LKL.

You'll need to contact the retailer the coins were purchased from for assistance with this. Thanks!

Hi there, @ecokeeko.

I'll try to help with this. Are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!