EA_Aljo

@frogwell0 

I really don't know why it's happening. If I did, this would probably be a lot easier to fix   Can you tell me if you're on a wired or wireless connection? Also, you should run a UO Trace. Do you have a PC? If so, can you run a UO Trace and screenshot the results? Instructions are ...

@frogwell0 

Are you still getting that same error you mentioned in your first post? Also, we should make sure there are no connection issues. Are you playing wired or wireless?

@frogwell0 

Thanks. Try deleting your personal saved data for Apex. On your Xbox, highlight the Apex tile. Then, hit the Menu button on your controller. It's the one with the 3 horizontal lines to the right of the Guide button. Next, go to Manage game and add-ons. Then, go to saved data. Delete the file with your gamertag on it. Try playing again and let me know if it helps or not.

Hi there, @frogwell0.

I'll try to help find out what's going on here. First, what system do you play on?

@DarkMagickilla 

Thanks for the report. I'm very sorry, but we're not able to verify missing content through Answers HQ. If a bug is found and we have an update on this, an announcement will be made on our official channels.

Hi there, @DarkMagickilla 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@FightingChance 

Thanks for the update! It's good to know this helped. I've had my own frustrating experiences with those combo modem/router units supplied by ISPs. Having my own separate modem and router made a big difference and highly improved my connection. This also gives you a lot more freedom for managing your network. If you have any other issues, please let us know. Have fun!

Hi there, @41ff049a1aa8f597d2a518673fa71da4 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look...

Hi there, @9top7338fszj 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@Zdechlak 

If your friends are regularly experiencing this, have them contact us for connection troubleshooting. They can do that here or with an advisor. Thanks!

@Brandon17621 

Thanks for the response. We're aware of the issue with the servers at the moment and are working to resolve it. Sorry for the trouble! Glad to hear you were back up and running otherwise. If any other issues come up, please let us know

Hi there, @Brandon17621 

Are you still having trouble with this? If so, please tell me which system you're playing on and we'll go through some troubleshooting. Thanks!

@Zdechlak 

Great! I'm glad to hear you're seeing an improvement. Wired connections are typically a lot better than wireless. Are your friends also on a wireless connection?

@ZippiGnome 

Without troubleshooting your connection, we can't rule out any issues with it. Please let me know if you'd like to do that. Thanks!

Hi there, @Pricey13461346 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@Mafasia3535 

This is a request we're aware of. It's not as simple as just throwing a switch and allowing it to happen. Hopefully, this will be available someday though. It would be great to have the ability to transfer your progress.

Hi there, @MDonMan.

Thanks for reaching out to us about this. I'll try to help. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.