EA_Aljo

@Kutieyama 

It looks like you are resuming the case. This pulls it from the queue so ToS won't be able to perform their investigation. When you need an update, the best thing to do is open a new case or contact an advisor through Twitter/Facebook. That way, your existing case awaiting investigation isn't interrupted. I recommend contacting an advisor so they can get your case added to the right queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

Hi there, @Kutieyama.

Did you submit a dispute according to the instructions here? I'm not seeing on on your account. It would be good to get one in our system so Terms of Service can perform an investigation. Thanks!

@PETROleumPerson 

Since only ToS can help with banned accounts, advisors will tell you all that can be done is to wait for a response. It can take up to a couple of weeks so keep an eye on your email.

Hi there, @dav_harrison 

Please see my previous message. I'm seeing the same thing with your account. Thanks!

@Dicals12 

Great! If you have any other issues, please reach out to us again. Good luck!

Hi there, @PETROleumPerson.

We're not able to help with banned accounts over Answers HQ. For an update, you should open a new case with an advisor here. Also, you can message @EAHelp through Twitter or contact our support team through ...

Hi there, @Dicals12.

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@apanboi 

Great. Please keep an eye on your email. They will respond as soon as the investigation completes.

Hello, @apanboi.

Did you also dispute the ban on your account?

@Slapst0r 

This isn't something we can help with on Answers HQ. You'll need to contact an advisor through Twitter, Facebook, chat or by requesting a callback. For chat and phone support, create a new case. Do not resume your existing case as this will pull it from the queue. You can message @EAHelp on Twitter or go to facebook.com/eahelphub to reach support as well.

Hi there, @dmothian.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@BlackRenegade2 

Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@BallsyStud 

Sending multiple cases is not going to get your account unbanned any faster. If anyone would like an update on their dispute, they can open a new case or contact our help through Twitter (@EAHelp) or Facebook (facebook.com/eahelphub). Resuming your existing case that is awaiting investigation will pull it from the queue and delay the investigation from happening. 

This thread is being closed as all information has been provided and we can't assist with banned accounts through Answers HQ.

@realmcmoe 

I'm trying to help, but I'm being told that all troubleshooting has been attempted. If you don't want to go through those steps with me so I can be sure they've all been tried, there's nothing else I can do. If we find an issue with the servers, we'll post an announcement.

@realmcmoe 

Ok. Let me know if anything changes.

@CallemKasper 

If you change your mind and would like to continue working on this, let me know. You can also try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

Hi there, @groovy4107.

It's possible you're resetting the password for the wrong account. I'm not seeing Apex as ever being played on the one you're posting with. Can you think of any other emails you may be using? If so, try resetting the password for it. Also, you can try contacting an advisor for help with this by opening a case here.