EA_Aljo

@R3VERR 

When your accounts are unlinked, all progress and content on all EA games will be lost. Unfortunately, we're not able to replace them. I'm very sorry

@locopanda1234 

Please see my previous post. You'll need to have an advisor look into this. Thanks!

@Do_not_login_11 

It would be best to contact an advisor by opening a case using the link I sent previously. Thank you

Hi there, @Do_not_login_11.

We're not able to help with this issue through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into ...

@PAUUWOW 

@EAHelp gets a high volume of messages. If they aren't responding, wait 24 hours and try again.

Hi there, @Akumulator2020.

I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

@PAUUWOW 

You'll need to speak with an advisor to have an investigation performed. We cannot help with this through Answers HQ.

@PAUUWOW 

I'm very sorry. I wish we could help with those over Answers HQ, but that's not possible. You can also try @EAHelp on Twitter if you still need assistance with this.

@yeRu25 

This isn't something we're able to check, unfortunately. I'm very sorry.

Hi there, @yeRu25.

We're not aware of any issues causing the heirloom not being received after 500 packs have been opened. The best I can advise is to just keep playing and when you hit that mark, you'll receive the reward.

Hi there, @AboodeTaleb.

Most likely, this is due to local laws prohibiting the purchase of packs. What country are you in?

Hi there, @PAUUWOW.

We're not able to help with missing content through Answers HQ. You'll need to speak with an advisor again. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to ...

@frogwell0 

I really don't know why it's happening. If I did, this would probably be a lot easier to fix   Can you tell me if you're on a wired or wireless connection? Also, you should run a UO Trace. Do you have a PC? If so, can you run a UO Trace and screenshot the results? Instructions are ...

@frogwell0 

Are you still getting that same error you mentioned in your first post? Also, we should make sure there are no connection issues. Are you playing wired or wireless?

@frogwell0 

Thanks. Try deleting your personal saved data for Apex. On your Xbox, highlight the Apex tile. Then, hit the Menu button on your controller. It's the one with the 3 horizontal lines to the right of the Guide button. Next, go to Manage game and add-ons. Then, go to saved data. Delete the file with your gamertag on it. Try playing again and let me know if it helps or not.

Hi there, @frogwell0.

I'll try to help find out what's going on here. First, what system do you play on?

@DarkMagickilla 

Thanks for the report. I'm very sorry, but we're not able to verify missing content through Answers HQ. If a bug is found and we have an update on this, an announcement will be made on our official channels.

Hi there, @DarkMagickilla 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!