EA_Aljo

@Beast04145 

You're very welcome. In that case, it would be best to reach out to your ISP for assistance.

@Beast04145 

There are some other things we can try. Let's not give up just yet. Next, try clearing your alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know how it goes.

Hi there, @972197000.

For help with missing content, Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@Varas-san 

Thank you for the report. It's appreciated. If anything else comes up, please let us know.

Hi there, @h0wdxrk.

This isn't something we're able to help with. Normally, if an heirloom hasn't been received, it means 500 packs haven't been opened yet.

Hi there, @Varas-san.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@Iancraig93 

I'm glad to hear that helped. You shouldn't be getting packet loss though. How bad is it?

@Iancraig93 

You're very welcome. Let me know how it goes. Thanks!

@Iancraig93 

Try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary al...

Hello, @Alliance135 

If you are frequently disconnecting, we should go through some troubleshooting. Let me know if you'd like to do that. Thanks!

Hello, @vasmolnarbarna 

Please see my previous response. Thanks!

@Iancraig93 

What system are you playing on?

@CornerKat 

I'm really sorry for all the frustration. We don't have a number you can call in the US. You can request a callback by opening a case though. An advisor should get back to you quickly and be able to provide the latest information on your case.

@CornerKat 

We have US phone support. You just need to open a case and request a callback. Again though, if this has to do with a ToS violation, they aren't available by phone. At any rate, I'm glad to hear this was resolved. If you have any other issues, please let us know.

Hi there, @Iancraig93 

I'll try to help find out why you're receiving packet loss. First, are you on a wired or wireless connection? Thanks!