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Hi there, @hoctorcm.
Let's see if we can find out what's going on. What headset are you using? Also, have you tried hard restarting your Xbox since this started happening? Thanks!
Hi there, @hoctorcm.
Let's see if we can find out what's going on. What headset are you using? Also, have you tried hard restarting your Xbox since this started happening? Thanks!
If it's been less than 24 hours, they'll ask you to wait. After that time expires, they should be able to investigate this.
Hi there, @Signalfires.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @Pachuurisu.
For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Hello, @vhsilva24
Can you try power cycling as I previously suggested? Let me know if that makes a difference. Thanks!
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @AliThomas.
I'll try to help find out why you're experiencing so much input delay. What system do you play on? Also, are you using a wired or wireless connection? Thanks!
I really don't have details on exactly what gets you banned. It's up to Terms of Service. You'll just have to wait for a response.
Are you playing on a wired or wireless connection? Also, is UPnP enabled on your router?
It can take several days to get a response. Unfortunately, we can't speed this up. You'll just have to keep an eye on your email for a response. You can also contact an advisor to have them check for an update. If you want to do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...
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That's not something we have any details on. If it happens, you'll see an announcement on our official channels. Thanks!
Hi there, @BlueWoIf12.
For help with banned accounts, please see the following article. As far as not getting an email, it's possible that ended up in your spam folder. Thanks!
We're very limited with the help we can offer when you can't recall the details of your own account. If you can't answer basic questions about it, it doesn't look like you actually own it. We're not going to grant access to those that just claim they own an account. That would make it entirely too easy to steal someone's account. We want you guys to be able to play, but we also have some strict security policies in place to protect people from account theft.
