EA_Aljo

@LWR2412 

If we didn't care for the community, we wouldn't have such strict requirements for recovering accounts. This is done as a security measure for account theft. We also wouldn't be banning accounts for cheating if we didn't care about the community members that are legitimately playing.

Hi there, @ZPiNTR4P.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@danielrphipps 

At this point, I'm out of ideas as to what could be causing this. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may have some other suggestions.

@danielrphipps 

I assume you didn't change your gamerpic back to a custom one?

@kirstiehope 

Great! You're very welcome. If you have any other issues, please reach out to us again. Good luck and have fun

@Metropandora65 

Can you switch to a wired connection or is your router too far away?

Hello, @Metropandora65.

Are you playing on a wired or wireless connection? Also, what system are you on? Thank you.

@kirstiehope 

Just to confirm, your Xbox is wired and not on wireless, right? Also, try using alternate DNS servers. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Hi there, @Maxthecrazycat.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi there, @kirstiehope.

I see you reset your console, modem and router, but did you hard restart your console as well as unplug your network equipment for 2 minutes. If not, follow these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi there, @potatoooo13.

To follow up on a dispute, please try contacting @EAHelp through Twitter or open a new case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@donovan_mendez3 

Great! If you have any other issues, please let us know. Good luck and stay safe

@donovan_mendez3 

Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@donovan_mendez3 

No worries. What system are you playing on?

@donovan_mendez3 

You said you're on wireless in your original post. Just to be sure, is there an ethernet cable running from your system to the router? What system are you playing on?

Hi there, @donovan_mendez3.

Would you be able to switch to a wired connection instead of using wireless or is your router too far away?

@Stormy_foxx 

That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for Apex. They are listed here: ...

@Stormy_foxx 

Thanks for the details. Can you switch to a wired connection or is your router too far away?

Hi there, @Stormy_foxx.

Thanks for contacting us about this. I'll try to help figure out what's going on. First, are you on a wired or wireless connection? Also, was it just these 2 instances or do you disconnect more frequently?

Hi there, @Johnsonstrange23.

If you've been playing Apex, your EA account is already linked to your PSN ID. For linking to Twitch, please see the instructions here. Thanks!