EA_Aljo

Hi there, @barbamiagr.

It sounds like you're saying you randomly disconnect from games. I'll try to help with this. Are you on a wired or wireless connection? Thanks!

Hi there, @MetalGr81.

You shouldn't be able to create a new EA account with the same email as another account. So, most likely, your account is on a different email. Have you tried resetting the password for any other EA accounts that might be on a different email?

Hi there, @Retenor96.

Are you seeing the message about your account being invalid? If so, and you don't have access to the email on the account, the only way to potentially get access restored is to go through the account recovery process. It sounds like that's what you've done since you said you haven't been able to recall the answers to the questions about the account. Unfortunately, without answering those questions, we won't be able to verify ownership and restore access. The other option is to start over on a new account and PSN ID.

Hi there, @Commander62001.

A live support advisor should be able to help with this. You'll need to contact them through either chat or phone support. That can be done here. Thanks!

Hi there, @bingylmao.

Would you be able to switch to a wired connection or is your router too far away?

Hi there, @JoeMcNutty.

Normally, this can be resolved by resetting your password at www.origin.com. Please try doing that and let me know if you still have this issue or not. Thanks!

Hi there, @dragonkings1234 

For help with banned accounts, please see the following article. Thanks!

@kayleesi91 

If your brother doesn't know the email of his account, he'll need to contact a live support advisor here. They'll step him through the account recovery process.

@craigdun77 

Are you sure you're resetting the password for the right account? The one you're posting with doesn't have a PSN ID linked to it so if that's the account you're resetting the password for, it won't make a difference.

I'm about to head out for the weekend. If you still need some help with this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

Hi there, @craigdun77.

Try going to www.origin.com and reset the password for your EA account. That normally resolves this. Let me know if that helps or not. Thanks!

@ShinraKenseii 

Thanks for trying. Are you on a wired or wireless connection? Also, what system are you playing on?

@Popoplevrai 

Can you switch to a wired connection or is your router too far away?

@Popoplevrai 

Do you play on a wired or wireless connection? Also, what system are you playing on?

@A_Kidd1 

Power cycling your equipment has been known to resolve issues like this. We're not aware of a problem with the game that is causing disconnects so we need to go through troubleshooting to try to find out why they are occurring. We always start with power cycling as it resolves numerous issues.

@lemonlimejohn 

That's not a connection issue so we can rule that out. Take a look at this article. Let me know if those suggestions help or not. Thanks!

Hi there, @lemonlimejohn.

How far from the router are you? Also, is your game crashing and going back to the dashboard or are you disconnecting and going back to the Apex menus?

@aikohu 

We can still go through some troubleshooting while you're banned. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.