EA_Aljo

@Theta101 

Great! If you need help with anything else. Please let us know. Have fun and stay safe

Hi there, @Theta101.

For help with banned accounts, please see the following article. Thanks!

@ONCE_Cosmos 

You've got some really high ping times and some packet loss. Where are you located? It's possible the bad results are due to your distance from the server you're pinging. Also, do you play on a wired or wireless connection?

Hi there, @JDWeekendWarrior.

Unfortunately, this isn't something we can help with on Answers HQ as it requires investigating your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

@KZG_BinomSkuyy 

Can you run a UO Trace and screenshot me the results? Instructions are here. Thanks!

@trejojr88 

Thanks for the info. Nothing carries over between platforms, unfortunately. That includes purchased content as well.

Hi there, @trejojr88.

Are you saying you're playing the PC version of Apex and want your Xbox stats to carry over? If so, unfortunately, those stats don't transfer. PC, Xbox and PS4 all have different accounts where your stats are saved. They don't carry over to other platforms.

Hello, @Player_f3lph9uk.

Please see my previous response for help with this. Thanks!

@@Wrede 

If resetting your password isn't working, chances are good you're on the wrong account. Apex was never played on the account you're posting on so most likely that's the case. If you don't know the email of your EA account, open a case with a live support advisor here so they can go through the account recovery process.

@MetalGr81 

There isn't a way to find the email address for your account if you can't log in to any of our games. Since you don't know the email, you'll need to contact an advisor here so they can go through the account recovery process. 

@Andimthevaccine 

Sorry for getting back to you so late. You should be able to open a case and choose chat, phone or email support here. If chat isn't showing up, try using a Chrome browser in incognito mode. If that still doesn't work, you can try logging in with a different email address to see if chat shows ...

@Ajin333 

What troubleshooting have you performed so far? If you haven't yet, try updating your DNS servers with these instructions. If you don't see a difference, try the Google DNS serve...

@Ajin333 

That's great you're wired. It's definitely better than wireless. We'll try to find out why you're having trouble though still. What system are you playing on?

@xpl0its 

If you like, we can go through some connection troubleshooting. What system are you playing on and are you on a wired or wireless connection?

@bingylmao 

If you can't use a wire due to distance to the router, a powerline adapter might be a good solution. That has helped a lot of people in that situation. You also can try using alternate DNS servers with these ...

@barbamiagr

Have you tried opening the ports for Apex? They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. Also, have you power cycled your modem/router since this started happening?

Hi there, @ItsTravisM.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!