EA_Aljo

Hello, @NooB_KennyTHz.

Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can look into your missing coins.

Hi there, @missjessyka123.

We're not able to make changes to the account without verifying you own it. You can try going through the account recovery process to potentially get access back to it. Details on that can be found here: https://help.ea.com/en-us/help/account/im-lock...

Hi there, @Alfhosskin.

Unfortunately, there's no way to transfer your progress from Xbox to PC. I'm very sorry

@lllEnDeFFecTlll 

Great! It can take several days to hear back from Terms of Service. Keep an eye on your email. If you have any other issues, please let us know. Thank you

Hello, @lllEnDeFFecTlll.

I took a look at your account. I see support had a hard time reaching you. Can you try submitting another case here: https://help.ea.com/en/contact-us/new/? Also, you can find out more information on banned accounts here: ...

Hi there, @ImAboutToKief.

Your progress, as well as skins and coins, do not carry over between platforms. I'm very sorry

@xillMatiCx_qdk6 

Great! Glad to hear you can play again. If you have any more issues, let us know. Have fun

@xillMatiCx_qdk6 

Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

@xillMatiCx_qdk6 

Do you have another gamertag you can try? Just as a test.

@BNPsykadelic 

Awesome. Really glad to hear it! If you have any more issues, please let us know.

@BNPsykadelic 

Great! Can you tell me what fixed it or was it the power cycling steps I suggested?

Hi there, @dwp1537.

We don't have any details on adding cross-play to Apex Legends, but keep an eye on our official channels. If this happens, you'll see news of it there. Thanks!

Hello, @BNPsykadelic.

Can you provide some more details? What happens when you try to invite friends? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

We really can't help with banned accounts here. The best thing to do is follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.

Hi there, @DreamyHour.

To get help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!

Hi there, @The_JugHead.

I see you were emailed on February 19th with further instructions. It's possible that email ended up in your spam folder or it's under the Promotions tab. You need to contact a live support advisor here: https://help.ea.com/en/contact-us/new/. They should be able to help restore your access....

@Roasted_Giblets 

You'll need to submit a dispute with Terms of Service to see if they can lift the ban. Please see this article for more information: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.

Hello, @Roasted_Giblets.

Can you give me some more details? What happens when you try to play? I'm not seeing any issues with your account so it shouldn't be disabled.

@DRTJZL 

Great! I'm glad that helped. You still shouldn't be disconnecting that often though. Out of curiosity, are you on a wired or wireless connection?

Hello, @Bestburrito4u.

What system are you playing on? Thanks!