EA_Aljo

Hi there, @Pandax1115.

We aren't able to grant RP so it would be best to make sure you're plugged in before you start playing. If your connection changes mid-game, it's going to act as a disconnect. If you realize you didn't plug in your ethernet cable and are on wireless, wait until that match is done before plugging in. 

@hailthekid 

What country are you in? Not all of them have a number you can call.

You can also try creating a case from a different account. The advisor will be able to find the account in question and assist with this.

@hailthekid 

Can you please try one more time? The issue with your account can be resolved by an advisor. You just need to get one either on the phone, on chat, through Twitter or Facebook.

Hi there, @hailthekid.

I took a look at your account. What you need to do is contact an advisor again. They should be able to get this cleared up for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook...

Hi there, @Shadezss.

Thanks for reaching out to us. Is it possible to switch to a wired connection or is your router too far away?

@Popa2caps 

Thanks for trying. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en-us/help/faq/connection-troub...

@Popa2caps 

Sounds good. Just get back to me when you can.

Hello, @itzmejorge.

Please see my previous response for assistance with this. Thanks

@Popa2caps 

Good call on the bacon! That should probably be one of the first things you do when it comes to network issues 

Have you tried alternate DNS servers? If not, try these steps. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If t...

Hi there, @Thi20345.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hi there, @xMasterMonksx.

Let's see if we can get that disconnect issue handled. First, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @TRAYARCK.

Did you also power cycle your console? If you're on PC, did you restart it? This should be done when you power cycle your network equipment.

@musaazman 

I'll try to help with this. What system are you playing on?

@LyrinS 

You'll need to go through the account recovery process. To do that, open a case with an advisor here. Thanks!

@messagetyper 

Yes. You can use the link I posted in my last message for instructions on submitting a dispute.

@doppioXins 

Great! Glad to hear you figured it out. If anything else comes up, let us know. Have fun and stay safe

@LyrinS 

Where exactly are you trying to sign in and what device are you using? We're not getting other reports of this so we're not aware of any issues.