EA_Aljo

@VincentoVanGogh 

Try running the test with the European IP that is listed in the instructions. Thanks!

@o8_Dnap_8o 

You have some high pings, but they are within acceptable limits. Where are you located? It might be better to test using a different server.

Hello, @o8_Dnap_8o.

Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/. Thank you!

@Ahboii209 

That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for Apex. They are listed here: ...

@Ahboii209 

Can you switch to a wired connection or is your router too far away?

Hi there, @Ahboii209.

I'll try to help find out why you're disconnecting so frequently. First, are you on a wired or wireless connection? Also, what system are you playing on?

@DuxkymoemoeYT 

It's not actually a bug. Content never transfers between consoles no matter the game.

Hello, @299Sapphire.

Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hello, @Gon_Freecss210 

Unfortunately, content does not transfer between platforms.

@StrikeHa 

Unfortunately, content does not transfer between platforms. I'm very sorry

Hi there, @StrikeHa.

Were you previously playing on a different platform?

@CyGuy9296 

There isn't a way to delete your post, but you can edit it.

@CyGuy9296 

Great! Hopefully, that makes your birthday even happier then   If you have any other issues, please let us know. Take care and stay safe!

@CyGuy9296 

Yes. That would be the issue then. There is a minimum age of 13 required by COPPA regulations that we must follow.

@CyGuy9296 

Can you try resetting your password at www.origin.com?

Hi there, @jdo3_50.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@8ronchitis 

Great! If there's anything else you need help with, let us know. Good luck and stay safe

Hi there, @8ronchitis.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @Ajaxx97052.

Please see my previous message for contacting support. Thanks!

@01janzaldo 

If you no longer have access to the email on the account, you'll need to go through the account recovery process. That starts by filling out the form here.