EA_Aljo

@StrikeHa 

Unfortunately, content does not transfer between platforms. I'm very sorry

Hi there, @StrikeHa.

Were you previously playing on a different platform?

@CyGuy9296 

There isn't a way to delete your post, but you can edit it.

@CyGuy9296 

Great! Hopefully, that makes your birthday even happier then   If you have any other issues, please let us know. Take care and stay safe!

@CyGuy9296 

Yes. That would be the issue then. There is a minimum age of 13 required by COPPA regulations that we must follow.

@CyGuy9296 

Can you try resetting your password at www.origin.com?

Hi there, @jdo3_50.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@8ronchitis 

Great! If there's anything else you need help with, let us know. Good luck and stay safe

Hi there, @8ronchitis.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @Ajaxx97052.

Please see my previous message for contacting support. Thanks!

@01janzaldo 

If you no longer have access to the email on the account, you'll need to go through the account recovery process. That starts by filling out the form here.

Hello, @nicktav68.

Please contact support using the methods I detailed in this thread already. Thank you

@RasSinOfGreed 

Did you contact support to see if they can help? 

Hi there, @RasSinOfGreed.

This can happen for multiple reasons. The first thing to do is update your password. Also, if there are too many repeated attempts at logging in, this message will come up. It should go away in about 90 minutes. Another possibility is that you're trying to log in with the wrong email address. If none of these are the case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

@zachmyster 

Let's see if alternate DNS servers will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8...

Hello, @zachmyster.

What system are you playing on? Also, are you on a wired or wireless connection?

@PsychicMuffin89 

Did you get a case open, but you saw there were no support channels available? 

@PsychicMuffin89 

Which link did you follow?

@PsychicMuffin89 

How did you submit a report? Did you open a case with live support or contact @EAHelp through Twitter?

Hello, @Rockotaco51.

You'll need to contact a live support advisor by opening a case here. They can investigate this for you.