EA_Aljo

@Popoplevrai 

Do you play on a wired or wireless connection? Also, what system are you playing on?

@A_Kidd1 

Power cycling your equipment has been known to resolve issues like this. We're not aware of a problem with the game that is causing disconnects so we need to go through troubleshooting to try to find out why they are occurring. We always start with power cycling as it resolves numerous issues.

@lemonlimejohn 

That's not a connection issue so we can rule that out. Take a look at this article. Let me know if those suggestions help or not. Thanks!

Hi there, @lemonlimejohn.

How far from the router are you? Also, is your game crashing and going back to the dashboard or are you disconnecting and going back to the Apex menus?

@aikohu 

We can still go through some troubleshooting while you're banned. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

@StonksTheMemeMan 

What system are you playing on? Also, how frequently does that happen?

@aikohu 

You said you're using wifi. That would be wireless. Can you confirm there's a wire coming from your console/PC that is plugged into the router? Also, I just noticed you said your account is banned. For help with that, please see this article.

Hi there, @7Cyanide.

If you don't have access to the email address on your EA account, you'll need to go through the account recovery process. That begins by filling out the webform here. Thanks!

Hi there, @edsners.

You should be able to have your brother change the email associated with the account by logging in at www.origin.com.

Hi there, @dfWutang.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hi there, @Baby_Guy.

Let's see if we can find out why you're crashing so frequently. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@UnslightlyDeer 

Great! You're very welcome. If you have any other issues, please reach out to us again. Have fun and stay safe!

Hi there, @tiger678sandwich.

Progress and content aren't able to be moved between platforms. If there is a change to this, there should be an announcement on our official channels. Thanks!

@iim_Diz

Yes. It does look the same. So, either you're running the test wrong or there's a problem with your connection since the data being sent can't get past your router. Do you have a PC? They work far better than Macs for this test.

Hi there, @SaPaRtAn3O0O 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@deulco 

Your country may not support the callback option. You can try logging in using a different email to see if the chat shows up.