EA_Aljo

Hello, @nicktav68.

Please contact support using the methods I detailed in this thread already. Thank you

@RasSinOfGreed 

Did you contact support to see if they can help? 

Hi there, @RasSinOfGreed.

This can happen for multiple reasons. The first thing to do is update your password. Also, if there are too many repeated attempts at logging in, this message will come up. It should go away in about 90 minutes. Another possibility is that you're trying to log in with the wrong email address. If none of these are the case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

@zachmyster 

Let's see if alternate DNS servers will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8...

Hello, @zachmyster.

What system are you playing on? Also, are you on a wired or wireless connection?

@PsychicMuffin89 

Did you get a case open, but you saw there were no support channels available? 

@PsychicMuffin89 

Which link did you follow?

@PsychicMuffin89 

How did you submit a report? Did you open a case with live support or contact @EAHelp through Twitter?

Hello, @Rockotaco51.

You'll need to contact a live support advisor by opening a case here. They can investigate this for you.

Hi there, @DarthQueenKit.

When you unlink an Xbox gamertag and link it to a new EA Account, you lose all progress on all EA games. That means all your Apex Legends characters would be reset. Along with any Ultimate Teams, Battlefield soldiers, Battlefront characters, etc. Due to how damaging it is to your account, we need to verify you own the account. If you're not providing enough accurate information to our account recovery team, they won't be able to verify ownership and give you access. The best I can recommend is that you try filling out that form again and make sure you add new information that could be more accurate th...

Hi there, @Courtneybird1997.

It looks like your case was submitted a couple days ago. It can take ToS At least 72 hours to respond, but can be longer. Especially these days when more players are staying home. I see your case is still awaiting investigation. Someone from ToS will email you as soon as that completes. It might take a few more days though so keep an eye on your email. Thanks!

Hi there, @s656152.

If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@FrozenZentred 

You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They will let you know if anything can be done.

Hi there, @ItsUnorthodox98.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

Hi there, @FrozenZentred.

Unfortunately, we can't refund accidental purchases. It would be best to secure your PC/console better so others aren't able to log in to your account without your knowledge.

Hi there, @zman3910.

This would be a good question for Epic Games support. It looks like you can find that here: https://www.epicgames.com/site/en-US/customer-service. Thanks!

Hello, @NooB_KennyTHz.

Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can look into your missing coins.

Hi there, @missjessyka123.

We're not able to make changes to the account without verifying you own it. You can try going through the account recovery process to potentially get access back to it. Details on that can be found here: https://help.ea.com/en-us/help/account/im-lock...

Hi there, @Alfhosskin.

Unfortunately, there's no way to transfer your progress from Xbox to PC. I'm very sorry

@lllEnDeFFecTlll 

Great! It can take several days to hear back from Terms of Service. Keep an eye on your email. If you have any other issues, please let us know. Thank you