You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They will let you know if anything can be done.
You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They will let you know if anything can be done.
Hi there, @ItsUnorthodox98.
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
Hi there, @FrozenZentred.
Unfortunately, we can't refund accidental purchases. It would be best to secure your PC/console better so others aren't able to log in to your account without your knowledge.
Hi there, @zman3910.
This would be a good question for Epic Games support. It looks like you can find that here: https://www.epicgames.com/site/en-US/customer-service. Thanks!
Hello, @NooB_KennyTHz.
Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can look into your missing coins.
Hi there, @missjessyka123.
We're not able to make changes to the account without verifying you own it. You can try going through the account recovery process to potentially get access back to it. Details on that can be found here: https://help.ea.com/en-us/help/account/im-lock...
Read moreHi there, @Alfhosskin.
Unfortunately, there's no way to transfer your progress from Xbox to PC. I'm very sorry
Great! It can take several days to hear back from Terms of Service. Keep an eye on your email. If you have any other issues, please let us know. Thank you
Hello, @lllEnDeFFecTlll.
I took a look at your account. I see support had a hard time reaching you. Can you try submitting another case here: https://help.ea.com/en/contact-us/new/? Also, you can find out more information on banned accounts here: ...
Read moreHi there, @ImAboutToKief.
Your progress, as well as skins and coins, do not carry over between platforms. I'm very sorry
Great! Glad to hear you can play again. If you have any more issues, let us know. Have fun
Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens.
Hi there, @dwp1537.
We don't have any details on adding cross-play to Apex Legends, but keep an eye on our official channels. If this happens, you'll see news of it there. Thanks!
Hello, @BNPsykadelic.
Can you provide some more details? What happens when you try to invite friends? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
We really can't help with banned accounts here. The best thing to do is follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.
Hi there, @DreamyHour.
To get help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
Hi there, @The_JugHead.
I see you were emailed on February 19th with further instructions. It's possible that email ended up in your spam folder or it's under the Promotions tab. You need to contact a live support advisor here: https://help.ea.com/en/contact-us/new/. They should be able to help restore your access....
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