Hi there, @jdo3_50.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Great! If there's anything else you need help with, let us know. Good luck and stay safe 
Hi there, @8ronchitis.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
If you no longer have access to the email on the account, you'll need to go through the account recovery process. That starts by filling out the form here.
Hello, @nicktav68.
Please contact support using the methods I detailed in this thread already. Thank you
Hi there, @RasSinOfGreed.
This can happen for multiple reasons. The first thing to do is update your password. Also, if there are too many repeated attempts at logging in, this message will come up. It should go away in about 90 minutes. Another possibility is that you're trying to log in with the wrong email address. If none of these are the case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...
Read moreHello, @zachmyster.
What system are you playing on? Also, are you on a wired or wireless connection?
How did you submit a report? Did you open a case with live support or contact @EAHelp through Twitter?
Hello, @Rockotaco51.
You'll need to contact a live support advisor by opening a case here. They can investigate this for you.
Hi there, @DarthQueenKit.
When you unlink an Xbox gamertag and link it to a new EA Account, you lose all progress on all EA games. That means all your Apex Legends characters would be reset. Along with any Ultimate Teams, Battlefield soldiers, Battlefront characters, etc. Due to how damaging it is to your account, we need to verify you own the account. If you're not providing enough accurate information to our account recovery team, they won't be able to verify ownership and give you access. The best I can recommend is that you try filling out that form again and make sure you add new information that could be more accurate th...
Read moreHi there, @Courtneybird1997.
It looks like your case was submitted a couple days ago. It can take ToS At least 72 hours to respond, but can be longer. Especially these days when more players are staying home. I see your case is still awaiting investigation. Someone from ToS will email you as soon as that completes. It might take a few more days though so keep an eye on your email. Thanks!
Hi there, @s656152.
If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They will let you know if anything can be done.
Hi there, @ItsUnorthodox98.
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
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