EA_Aljo

@iim_Diz 

Can you also run the Pathping test? How to do it is in the instructions. Thanks!

@iim_Diz 

Good. That's much better than wireless. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/conn...

Hi there, @iim_Diz.

I'll try to help find out why you're having connection trouble. First, are you on a wired or wireless connection?

Hi there, @WileyCantstopme.

It's not possible to connect a PSN ID to an Xbox account. You can connect both an Xbox gamertag and a PSN ID to an EA account though. Is that what you're trying to do?

@UnslightlyDeer 

Ok. Let's see if restoring your licenses will help. That can be done with these steps. Also, rebuild your database with the instructions ...

@UnslightlyDeer 

Thanks for trying. Next, go to www.origin.com and reset the password for your EA account. Try again and let me know what happens. Thank you.

@DocWade82 

Sounds good. Let me know how it goes. Thanks!

@DocWade82 

Did you already perform the power cycling steps I mentioned previously? If so, let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens.

Hello, @DocWade82.

Are you playing on a wired or wireless connection?

@deulco 

Try using a Chrome browser in incognito mode. Let me know if that helps or not.

@GGGamer511 

Great! If you have any other issues, please reach out to us again. Have fun and stay safe

Hello, @deulco.

I took a look at your account. Please contact an advisor here. They should be able to assist with this. Thanks!

Hi there, @GGGamer511.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @UnslightlyDeer.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@TheFIn91 

Great! If you have any other issues, let us know. Stay safe and take care

Hi there, @TheFIn91.

Are you still having trouble with logging into the Apex servers? If so, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@Izzo8402 

Thanks for the info. I'll keep this in mind for others that might have the same issue. Just let us know if anything else comes up. Good luck and stay safe!

@Izzo8402 

Interesting. I haven't heard of that being an issue previously. I assume you disabled FreeSync and resolved this issue?

@j_watson1646 

You're very welcome! If you have any other issues, please reach out to us again. Good luck and stay safe!