Hi there, @TheFIn91.
Are you still having trouble with logging into the Apex servers? If so, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @Stormchaser2043.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know what happens. If that doesn't help, please tell me if you're on a wired or wireless connection. Thanks!
You're very welcome! If you have any other issues, please reach out to us again. Good luck and stay safe!
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @Jeancarlo201
Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes.
Hi there, @s117gokuto.
It's possible you're not logging in with the right email address. That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes. If these suggestions aren't working, try going through the...
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Try running the test with the European IP that is listed in the instructions. Thanks!
You have some high pings, but they are within acceptable limits. Where are you located? It might be better to test using a different server.
Hello, @o8_Dnap_8o.
Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/. Thank you!
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That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for Apex. They are listed here: ...
Read moreHi there, @Ahboii209.
I'll try to help find out why you're disconnecting so frequently. First, are you on a wired or wireless connection? Also, what system are you playing on?
It's not actually a bug. Content never transfers between consoles no matter the game.
Hello, @299Sapphire.
Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
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