EA_David

We didn't get the info on Friday and I was out over the weekend. We were pretty sure this was just a visual bug, and now that we can confirm it, we have done so. 

Of course, if actual progress was being lost we'd need to take some much more in-depth steps, so we wanted to be sure we had a handle on the issue before commenting. 

Hey, the Match Summary screen for Winter Express is bugged right now. The first page will show increasingly inflated incorrect XP gain numbers, and will give corresponding fake BP levels. 

Sorry, but you're not earning dozens and dozens of XP per match, it'll usually wind up in the mid thousands, or might break 5 figures after a good match and a win. You can see the actual XP earned on the 2nd match summary page, and this will be correctly added. 

What's happening is that if you play consecutive games of Winter Express, it's not zeroing out the XP for a new game. So if you keep playing the LTM you'll be told you've earned increasingly absurd amounts of XP, but you'll actually be earning the right amount of XP. 

Sorry about the confusion caused by this. 

@BarbladeASSasin Hey, when did you make the purchase? You may need to wait for a little while, up to 24h hours.

If you go that long without getting the code,please grab the receipt/Proof of Purchase and reach out to support. 
https://help.ea.com/en/

Hey, on the round where you won as a Legend, did you make it onto the ship, or did you just survive until someone else escaped? I believe this is tagged as a win but won't give credit for the challenge. 

Thanks for the confirmation @hasbrofisher, and sorry for the delay.

Everyone should have their coins now, please let us know if there's any further issues. 

Hey, everyone should have their coins now, please let us know if you're still missing anything. 

Sorry for the delay!

Hey, there's a small update here: https://answers.ea.com/t5/Technical-Issues/Physical-Edition-Apex-Coins-Not-In-My-Account/m-p/8342006...

The short version is that there's been some progress, but we haven't sent out replacement coins at the time of posting, we'll let folks know when there's an update.

@hasbrofisher @MoHuginMedicMan Thank you for the posts, we're looking into this.

Hi guys, I just wanted to pop in with an official "this is being looked into", as @HellhoundGarmr notes. Please don't storm our HQ :D

We'll let folks know when we have an update on this.

@Spaceb4t Thank you for the update, that's very useful.

Do you remember if any of your removed friends had non-Latin alphabet characters in their name?