EA_David

EA_David



22 May

Comment
    EA_David on Support Forums - Thread - Direct

It shouldn't stay negative for hitting top 6 in Gold, that should definitely lead to an RP gain. Just to double check, what is your current rank?

And yep please send any suspect screenshots our way and we'll pass them on.


21 May

Comment
    EA_David on Forums - Thread - Direct

Hey, as noted, our spambot can be a bit overzealous at times, but posts removed by it are periodically checked and reinstated. It catches a lot of bad stuff too, so we can't retire him for now. 

@ArchAngeL-PCX I can't see any post of yours removed, so it may have been reinstated. If a post disappears and the reason isn't clear, please create a report and we can look into it. 

Perhaps ...

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Comment
    EA_David on Support Forums - Thread - Direct

Hi, if you can attach the video, or host it on youtube and include the link, we can take a look and use it to highlight potential assist tracking issues.

 


14 May

Comment
    EA_David on Support Forums - Thread - Direct

Hey guys, I raised this through my channels, and it seems this is working as intended.

Her Ult is very situationally powerful, and dramatically more so in the early game, so it seems Ult acquisition is slightly slower for Loba. 


13 May

Comment
    EA_David on Support Forums - Thread - Direct

Hi, if you solo queue one game, the rank should sync up properly once that concludes. 

David.png
Comment
    EA_David on Support Forums - Thread - Direct
@obvanidiot Hey, when this happens, the pack will be opened and the contents delivered, but it might not properly mark the new content with the red dot.

In this case the pack gave a Mirage quip, a Mirage banner pose, and a rare skin for the EVA. Can you check if you have the new content marker in your inventory?

Thanks for posting, I hope this helps. ... Read more

12 May

Comment
    EA_David on Support Forums - Thread - Direct

Unless something changed, this should be fixed in the patch, can you let us know if you're still getting this after S5 starts up. 


06 May

Comment
    EA_David on Support Forums - Thread - Direct

Wonderful, thanks for the confirmation. 

Comment
    EA_David on Support Forums - Thread - Direct

@OG_Riish Hi, there's another thread on this here with a few extra steps, and it seems Windows updates may be a factor: https://answers.ea.com/t5/Technical-Issues/Apex-legends-gdiplus-dll-untrusted/td-p/8277648

... Read more

23 Apr


22 Apr

Comment
    EA_David on Forums - Thread - Direct

@DeadxSlayer04 Thank you for the update. We have seen some similar reports in the past, though that said many HDDs work without issue (my PS4 Anthem is on an external drive. 

Do you happen to have the make/model of the drive in question?

Thanks again!


21 Apr

Comment
    EA_David on Support Forums - Thread - Direct

TF|2 had some of his work added as character plaque art, so I'd imagine it's not out of the question. 

Comment
    EA_David on Forums - Thread - Direct

Thank you. If you swap to a different gamertag can you get past the crashing point?

 

Do you have any other EA games, if so, can you try going online with one as a test?

I suspect there may be some issue related to your account going online, and in such a case you'd need to talk to support at help.ea.com but we can try a couple of steps to determine if that's the case. 


20 Apr

Comment
    EA_David on Forums - Thread - Direct

Thanks for the update and confirmation.

Comment
    EA_David on Forums - Thread - Direct

Hey, as far as I'm aware we don't have a specific official stance on this service, but I don't see there being an issue with it. Many players use VPNs and don't have issues (I hop between my own network and my work VPN constantly), and anti-cheat protections would be focused on cheats rather than efforts taken to optimise their connection.

I've seen players discuss using it here in the past, and as far as I'm aware there haven't been any account actions taken in relation to this.

 

Hypothetically use of a VPN may lead to an account being blocked if it looked like an account has been compromised, but I can't see that being a factor here. 

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17 Apr

Comment
    EA_David on Forums - Thread - Direct

Hi, can you check at the bottom of your rare skins, as shown here? Sometimes the red dot might show up, and sometimes it's easy to miss these skins. 

IMG_ce198399-9ea5-4656-a320-5d034ea042bf.png

Comment
    EA_David on Forums - Thread - Direct
@Tiza_Palace Hi, the black banner thing has a temporary workaround, to change your AA settings (for example enable TSAA) but it's a known issue.

For the Wraith skin, did it appear then disappear, or did it never show on your account? Does the content show as claimed on your Twitch account? ... Read more
Comment
    EA_David on Forums - Thread - Direct

Thanks for confirming. If a patch doesn't make it one day it'll usually come early PST the next day, but for now all I have is a "TBD"

Comment
    EA_David on Forums - Thread - Direct

@NyGmen4Lif3 There was a separate server side patch for all platforms, to address ordnance display issues and a weird glitch around killing mirage decoys.

From what I've seen the client patch for PS4 didn't come yet. If I check my personal PS4 I'm on update 1.34, which was from a little while back. What number version do you have?

... Read more
Comment
    EA_David on Forums - Thread - Direct

Hey, the notes I have here are that this patch was "to address crashes and other gameplay issues" on PC and Xbox, with PS4 to follow. 

Generally the generic "stability" patches won't come with detailed notes, and they usually are as vague as what we have above.