EA_David

EA_David



15 Jan

Comment
    EA_David on Forums - Thread - Direct

Hey, I believe the tool is for tournament purposes and I'm not sure how open it will be. If you want to create a community tournament, please see the rules and the email address on this page: https://www.ea.com/en-gb/games/apex-legends/community-tournament-guidelines

Sorry that we don't have a way to assist directly, but I hope this helps. 

Comment
    EA_David on Forums - Thread - Direct

Sorry, it's 1k points per event. If you got the win in just a few games well done to you, but you're maxed out until the next event. 

So far I only managed a 2nd place, but I have another evening left. The R301 skin is the main one I'm after too on the reward track, so I applaud your good taste. 

Comment
    EA_David on Support Forums - Thread - Direct

@AlphaShift14 Yeah it seems like an odd bug with the "new item" dot sometimes not showing up. 

The pack you got had 15 crafting mads, a quip for Caustic and a banner pose for Gibraltar. 

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Comment
    EA_David on Support Forums - Thread - Direct

@Aihunwri Oh dear, a white Havoc definitely sounds out of place. 

As for the missing energy mags, that was a change made in the patch, so that's as intended. 

CHANGE TO ENERGY MAGS

 

  • Extended Energy Mags removed
  • HAVOC mag size: 32
  • Devotion mag size: 44

Designer notes: We know that the removal of energy mags seems a bit odd, but it will make much more sense with the release of Season 4! It takes a while to make the bigger changes you see in the new season updates, and we generally make sure to filter out these chang...

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Comment
    EA_David on Support Forums - Thread - Direct

Good stuff, it's back to working on my end too. 

Cheers!


14 Jan

Comment
    EA_David on Support Forums - Thread - Direct

Thanks, good catch. 

 

We have a patch coming in a couple of hours, I'll check if the issue persists afterwards and send it up if necessary. 

Comment
    EA_David on Forums - Thread - Direct

Those are all very good questions, but we don't have any official word on them. 

For your 3rd question, it's not something that's possible right now, and we've said in the past that we won't be able to implement cross-progression. 



While we don't have anything official yet, it's worth noting that in an article from last year, Mark Cerny mentioned that the PS5 will have backwards compatibility with PS4 games, which is a good indicator for now. 



How exactly the transition between generations plays out is yet...

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Comment
    EA_David on Support Forums - Thread - Direct

@UNICORNREVENGE21 Hey now, that's an L-Star!

It seems we have too many guns that can look alike. This appears to be a similar mixup, this time with the CR and L-Star. 


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13 Jan

Comment
    EA_David on Support Forums - Thread - Direct

Hey, we can check this sort of thing in the logs. Taking a look, you got an Epic skin for a pistol, but it was the Mozambique, not the Wingman.

I can understand the mixup, some Mozambique skins look like Wingman ones at a glance. 

You should have the Break The Enemy skin if you check your inventory. 

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10 Jan

Comment
    EA_David on Forums - Thread - Direct

Hey, there isn't a way to transfer/duplicate progress between different accounts. 


To keep your progress, you'll need to keep using the same PSN account. If you've changed to a different PSN region that might mean you'd be using 2 accounts, one for local games, and one to keep using the same Apex account. 

 

This would only be necessary with a large move like a transatlantic one, can I check where you're moving from and to?

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06 Jan

Comment
    EA_David on Support Forums - Thread - Direct

Thanks for the confirmation. And it was no bother at all, nice to have something small and easy I can look at between more complex issues. 

Cheers!

Comment
    EA_David on Support Forums - Thread - Direct

@Kasko06 

Hey, in such cases the items are always delivered from what I've seen. 

The pack which came with the Wattson Quip also contained the Oceanic Skin for the Havoc, and Yellowjacket for the R99. If you check theses, can you confirm they don't have the red marks?


24 Dec

Comment
    EA_David on Support Forums - Thread - Direct

Hi, the skydive animations should be automatically applied to the character. At level 54 you should have Gibraltar and Wattson's emotes, and when you drop as therem there should be a small prompt at the bottom of the screen with your system's command to use the emote. Is this missing?


23 Dec

Comment
    EA_David on Support Forums - Thread - Direct

@Te3H That's interesting, I do see a flag saying an email went out a bit under 2 weeks ago. If you keep spam/trash mails that long, can you check if that came through?

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19 Dec

Comment
    EA_David on Forums - Thread - Direct

@mKta23 Thank you. Can you try an Origin cache clear (this will clear some stuff that persists through a reinstall) and a Clean Boot and see if anything changes/


https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/...

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Comment
    EA_David on Support Forums - Thread - Direct

Hey, there's a bug with the first Match Summary screen where if you keep playing Winter Express, it'll give ever-more-inflated incorrect XP numbers, and may tell you that you've earned levels that you haven't. While this is of course leading to confusion, fortunately actual progress is being properly tracked and applied. 

There's a bit more detail in this thread: https://answers.ea.com/t5/Bug-Reports/Winter-express-XP-not-counting-towards-battlepass-levels/m-p/8...

Comment
    EA_David on Forums - Thread - Direct

@npdefeo Hey, checking this morning it looks like you're back up and running, and a colleague of mine has been able to help. Are things working ok now?


Thanks for the feedback, and sorry for the poor experience. 

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18 Dec

Comment
    EA_David on Forums - Thread - Direct

@npdefeo Hey, it looks like there was some movement on your case a couple of hours ago, I can't see specifics, but please check for any emails from us for an update. 

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17 Dec

Comment
    EA_David on Support Forums - Thread - Direct

We didn't get the info on Friday and I was out over the weekend. We were pretty sure this was just a visual bug, and now that we can confirm it, we have done so. 

Of course, if actual progress was being lost we'd need to take some much more in-depth steps, so we wanted to be sure we had a handle on the issue before commenting. 


16 Dec

Comment
    EA_David on Support Forums - Thread - Direct

Hey, the Match Summary screen for Winter Express is bugged right now. The first page will show increasingly inflated incorrect XP gain numbers, and will give corresponding fake BP levels. 

Sorry, but you're not earning dozens and dozens of XP per match, it'll usually wind up in the mid thousands, or might break 5 figures after a good match and a win. You can see the actual XP earned on the 2nd match summary page, and this will be correctly added. 

What's happening is that if you play consecutive games of Winter Express, it's not zeroing out the XP for a new game. So if you keep playing the LTM you'll be told you've earned increasingly absurd amounts of XP, but you'll actually be earning the right amount of XP. 

Sorry about the confusion caused by this.