EA_David

@retromenace Hey, I believe this has been tracked for a fix. Thanks for the report. 

@FaIIenAngeI777 The issue with that is that as well as the super-clear case, there are many cases where it's not cut and dried, and where do you draw the line? One person's "definitely cheating" is another's "well that could be a lucky shot."

Note that there are also some cases where an account has been compromised and used by a bad actor. If the original owner then retrieves the account they could be subject to harassment. 

So the rule is "no name and shame"

@CozmikRonin Thanks for the post, I've seen some love for the OG KC and I admit it's a personal favourite too. 

I haven't seen any explanation for the choice, but I think the S1/S1 KC event from a while back went well so hopefully we'll see it return in time. 

@KelRiever It's totally ok to no...

Excellent, thanks for the confirmation and for bringing this to our attention. 

Hi, I believe there's a mixup here.

The Octane Heirloom was granted to players who acquired all 24 of the purchasable store cosmetics. 

The prize track for participating in the event was separate, and seem to have been earned properly. 

Hey, sorry for taking so long to get back (I was off for St. Patricks Day but it was a little quieter than the usual ), it looks like this should be fixed for you now, and Caustic should be usable again. 

Thanks for this, I'll pass it on. It might take a little while to straighten out as this isn't a common issue, but hopefully it won't be too long. 

@DeEchols I hope so, but we haven't received any indication on if it'll happen. 

@sass0frass That absolutely shouldn't happen. If you check your purchase history you can use that/and compare against direct purchases to see how many packs were bought. 

Thank you for the post, the other issue is a separate one that's fortunately long since resolved. 

I can't make any promises as I don't have tools to add characters, but I'd like to gather info.

When was Caustic unlocked for you, and did you use coins or tokens?

I can see a Crypto unlock recently, I take it that this worked without issue?

Can you provide an image of his Banners > Trackers page, that should show enough gameplay stats to prove previous ownership/playtime. 

Hey, I think you may be misremembering, the devstream section here notes that the drop rates will be the same. 

https://www.youtube.com/watch?v=Bs-mciwZ1Hc&feature=youtu.be&t=985

The article at the bottom of this page could be interpreted as a cumulative system, but it's not explicit. 

...

Hi, heirloom shards aren't cumulative, it's still something that can drop randomly with a low chance, or is guaranteed after 500 pack openings. 

Unfortunately there isn't a way to directly see your progress towards this 500 pack guarantee. 

Sorry for any confusion caused.

Thank you for the post, I can see this has been sent up the chain by some other folks too. 

Great, thanks for coming back with the confirmation. 

Hey, I think this is just a display change for multi-stage challenges, it won't show the icon for the reward until you're at the stage where the reward will be granted.

If you keep doing the challenge stages does the +1BP icon show up when you're at the last stage?

Can you try running a Windows System File Checker scan. I believe webio.dll is a system file, so so hopefully the scan will find and fix any issues. 

Do do this, you can open an elevated command prompt and enter the following without quotes: "sfc /scannow"

To open an elevated command prompt, type "command" into your Windows search, then right-click the Command Prompt app and choose to Run as Administrator. 

@AteYouGOOD Hey, as above, if you don't get your coins please reach out to support. You may want to restart the game client on your system too. 

@AGoodPomegranate Yes, this has been temporarily disabled, there was an issue introduced in the last patch which meant it could go invisible. 

Once this is resolved the skin should be enabled again, sorry for any confusion caused.