EA_David

Thank you for the detailed post. Using non-standard setups has lead to a few issues like, this we'll forward it on to be looked into.

@capd1n If you restart your device with a Clean Boot does that have any impact?

@Darknessoft Hi there, I hope I can clear this up.

You're not actually losing levels or progress, what's happening here is that your Match Summary screen is bugged and is telling you that you earned more progress than you actually did.

In your case the match summary is working on the incorrect assertion that you were at 8/10 stars towards your next BP level, regardless of how many stars you actually had.

You can test this yourself between matches by checking how many stars you have on the BP/Quest tracker page, then manually add the stars you earn in a match. You'll see that progress is being correctly tracked. You...

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Can you try continuing to earn score? Do you have an image of the tracker showing 3000/3000? Do you recall if you correctly got the other rewards earlier in the tracker?

Thanks.

@twoold2bplayn Hey there, this is a mixup, the final reward for the Tracker is just the Holospray. The Apex pack is earned at the 1000 point mark of the tracker, and there's no badge, I believe the icon between the holospray and apex pack is to indicate that you can earn stars towards BP progression. 

Sorry for the confusion, but I hope this helps. 

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@PlSTOLSKlN_TTV Thanks for this. I know some new OOB triggers were added for the ALGS, but I don't think this area should have been included. We'll pass it on, thanks for the clear report.
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Hi there, sorry but there seems to be a mixup. The Valkyrie heirloom was granted if folks unlocked or crafted the 24 themed cosmetics from the Awakening boxes.

The challenge tracker awarded some stars and cosmetics - with the final one being a Bocek skin, but it wasn't directly linked to the heirloom.

You can find more info here: https://www.ea.com/games/apex-legends/news/awakening-collection-event

Sorry we can't help directly, but I hope this info helps clear things up. ... Read more

@ethanspace Hey can we bring this one to DMs too?

@CaptainCuddlesX0 Hey, can you check your DMs?

Thanks for the post.

Hey there, unfortunately with how our patching cycles fall, this won't get fixed before the event finishes. Progress can still be made in BR, so you can treat it as a BR-focused event to fill the tracker. 

Sorry about that. 

We'll mark this as solved for visibilty, and because there's not any further info from you guys. 

Thanks for the post, this was easily replicated, we'll look into it. 

@Foerlsen My understanding of the issue makes it seem like a relatively quick fix, but I can't make any promises, we've seen quick fixes go long before.
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@kingreader123 Yep in this case it doesn't appear to be something that standard troubleshooting will sort.

It's being investigated, thanks for the report.
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Hey, this is being looked into. Sorry this thread got missed, but it was flagged a little while back in the thread here: https://answers.ea.com/t5/Bug-Reports/Fully-Kitted-Trophy/m-p/11490069/highlight/true#M83640

Unfortunately it looks like a fix didn't make it into 13.1.
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@turlocklocklis Thanks for the post and video, we'll pass it on.

Something like this doesn't come up often, but we have seen weird similar issues before.

@Leertaste21 Hey, from taking a look at this, it does appear to be a misunderstanding.

The legendary unlocked item was indeed a Fuse Banner, but from what I can see you didn't own Fuse at the time. So when you clicked the banner you were prompted to purchase him and the coins option was chosen.

Unfortunately we can't help - I know most folks would prefer to spend tokens on characters - but I hope this helps to at least clarify what happened.

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