EA_David

@ZenHuntX Your region may be a factor too. Can I check where you are, and if changing region/game client language helps?

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Oh that's fine, the server doesn't matter. I was checking in case the Steam store region was a factor. It turns out that it isn't. 

If you're still intending to purchase the Loba Edition you should be able to just use the Steam page linked above. 

Thanks for the post, it looks like issues around ranked rewards are being looked into.

Hey, you're not always reset to Bronze 4, you're deranked a tier and a half down from where you were.

So you would have been in Gold 4 to get pushed back to Bronze 2.

Of course for those Silver 2 and below, the reset is to Bronze 4 as that's the start point.

@sienilol Hi, can I check what region you're in?

I believe the box should redirect you to the Steam store page, can you get to the Loba Edition with this link: https://store.steampowered.com/app/1623571/Apex_Legends__Loba_Edition/

Edit: just checked now, the link redirects me to the front page too, we'll flag it. 

 

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@rBebraRunner They really should have, the post was from some time back and hopefully this issue is long since solved. Are you having any similar issue?

@Lunary_tenebre Hey, I just tested and was able to grab it, but notably I needed to restart my game client for the content to show up. Can you close the game then start it back up and check again? You should then get a notification, and the content should be in the blue/rare section of your character/weapon inventories.

 

The Alternator and TT skins are called Spring Serenity, he Pathfinder and Horizon skins are Porcelain Perfection, and their banner frames are named Good Fortune. 

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Thanks for the report. That's dedication to get the skin already, we'll send this one up the chain.

Indeed. It looks like it'll be addressed in the season 11 patch too.

@madoola  Hey, it looks like you got things sorted, if anyone finds themselves in the same situation the link above should help. 

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Good stuff, thanks for the update!

@gorangaming27 Thanks.

I believe there's an older AMD driver that's a factor here. Can you grab the latest drivers for your RX 580, let them update and check again?
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Unfortunately that's not easily determined, older logs are much less accessible. I do see a rare Bocek Skin, which appears to be unlocked at the same time, but nothing else. 

Oh dear, sorry, I saw the word "event" and just pulled up the last one. 

Going by timestamps it looks like the Epic Artifact Finder Hemlok skin was in the 2nd pack.

@VoodooBunny Hi, from some testers on the team Apex - and by extension EAC- should be generally working fine on W11. 

If you're having some issues, you can try an EAC repair and a client repair. 

To run the EAC repair, run the exe file from the game's installed location and choose the Repair option. 

You can then run a Repair in Origin (right-click the game panel to get the option) or ...

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Hey, thanks for the post, in these cases the items are delivered, though we do have reports like yours that the "new item" mark doesn't always show. 

Anyway in your case the 2nd pack contained:

Valykrie Rare Pose
Wraith Rare Monsters Within frame
Kills as Revenant tracker

I hope this helps, you should see the frame under Wraith in your inventory. 

Oh and just for clarity's sake, the packs are 400 coins each, rather than 700. 

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@PrizmYT Hey, it looks like you were hit by a big but fortunately short-lived outage which affected Steam players during the time you're reporting. Fortunately it's been addressed now and you should be able to play as normal.
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@gorangaming27   Do you get an error message? I'd guess it'd be a "game logic error one"?   In any case, the best thing to check is for some local file issue. If you play via Origin, you can right-click the game panel and choose the Repair option>

If you use Steam you can verify instead instead: https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB... Read more

Thanks for the post, I think you're right to guess it's due to the followup damage not following standard rules. We'll send it up, it might have been flagged already, but it might have been missed.

@SquidTheKidd75 Can you grab the url/full address of that page and post it.

As for te base issue, if you log out of help.ea.com, you can try to log back in with the Steam login option.

It sounds like your EA account that you're trying to reset is a different one to the one that's linked to Steam and which is requesting the password reset. Logging in via the Steam option should get you on the right account.
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