EA_Illium

@KawaiiiSheep @g0d_mj To confirm is it just the apex Pack tab that is greyed out, can you select the store tab? would you be able to share a screenshot?

 

Also to confirm have you already tried to go through our connection steps, ...

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@tomthebotfly Glad to hear, thank you for letting us know!

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Wanted to check if the issue was still happening, If so can you try the following steps. 

 

• Clearing Origins Cache  
• Repair ...

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@DrPixel14 Glad to hear you were able to get past this!

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@Serbian_Ru If you have missing content on your account, I would recommend speaking with an advisor for them to further look into the account and see what may be done. 

 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

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@KawaiiiSheep Which platform are you playing on? To confirm do you get any error messages?

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@tomthebotfly Wanted to see if your still seeing issues, can you run through our troubleshooting guide?

 

• Basic connection steps
• PC ...

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@Proj3ctX21 Wanted to see if you were able to get this resolved?

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@etrelibree__ Wifi can be tricky sometimes to troubleshooting, to confirm have you tried updating your network settings, like port forward, setting your IP to IPv4, etc?

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@MrAhutch252 Glad to hear!, let us know if anything comes up

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@etrelibree__ For the connection issues, to you mainly play in docked mode or handheld? If you have missing content I would recommend speaking with an advisor. 

 

 

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@GoldenPineapplee Glad to hear this is working now, Enjoy!

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@lDawindl Wanted to check if you were still running into issues? If so can you try going through our Basic...

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@RecalledScorp Would you be able to reinstall and let me know if it resolves this?

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@LadyPinkipie 

 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

 

Or you can reach out to an advisor with the contact information below.  

 

• E...

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@R3VERR I would recommend reaching out to an EA Advisor for assistance with missing content. 

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@Klakierek2005 Can you try changing the setting with your PS5 to see if this allows you to hear opponents. 

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@Sombrich If you have missing content, you will need to speak with an advisor for further assistance. 

 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

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@lDawindl Wanted to check which steps have you tried to get past the error code. 

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@Proj3ctX21 To check are you getting error messages about syncing your cloud saves or is it just not saving in-game settings after each launch?

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