devtrackers.gg → EA_Illium
EA_Illium

EA_Illium



28 Jun

Apple silicon M1 iMac support

Comment

Hey @omnipat7 

 

I am not currently aware of a Mac version being released, SWGOH currently runs on Android and iOS operating systems. I would recommend keeping an eye on any announcements on our social media channels for any changes.

 

Thanks!


Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps...

Read more

25 Jun

Apex PS4 UNPLAYABLE

Comment
    EA_Illium on Support Forums - Thread - Direct

@gae98-1 To check have you checked out the steps listed in our Basic and ...

Read more

Cant report players on the same console as me

Comment
    EA_Illium on Support Forums - Thread - Direct

@deadpoolk_rocks If you run into issues with reporting a player in-game, can you also report them through our webform >>here<<, The form will ask questions about the player, where it may have happened. If you have screenshots to prov...

Read more

18 Jun

Apex Turns my PC Off

Comment
    EA_Illium on Support Forums - Thread - Direct

@Zicarous Can you share a DxDiag after this happens and I can take a further look?

Illium.png

＊Accept as Solution button- If... Read more

16 Jun

Can I buy dlc such as an Apex Skin pack off origin and redeem it on steam?

Comment
@WiggleMySashimi Once you purchase a DLC on origin it will be auto redeemed to your account versus being given a code to redeem yourself. Although once you see the item in-game you should see it on steam as well. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say ... Read more

Random crashes and wtf!

Comment
    EA_Illium on Support Forums - Thread - Direct
@TheRealUth Can you try allowing Origin (or Steam) and Apex through any security you have, and running them as admin? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

If a kid makes a acc when he's 12 then turns 13, can he log in with google play?

Comment

Hey @THEWORRIEDBOBCAT 

 

The prompt to ID your age is based on requirements to determine if certain social features can be unlocked are not, such as being able to link your account. However, since there are limitations with what can be provided, the age restriction does not change after a certain time. 

 

If you have further questions about child accounts on mobile games we have Help articles to check out. 

 

Read more

12 Jun

Origin account reset?!

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @MickanXX You can sign into your EA Account and see which accounts are currently selected, however, I don't believe we have a disconnected history page. I would recommend reaching out to an advisor for further assistance with the link I posted above. 

 

Illium.png... Read more

Will Battlefield 2042 free with ea play

Comment

@MaZrah_2077 We have a pre-order page that shows what the game will come with from pre-ordering or on which subscription you have. 

 

Read more

11 Jun

BloodHoud X Lifeline Edition owned but no items on my account

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Rafarel 

 

I would recommend speaking with an advisor for missing items in-game, I would recommend uploading your ...

Read more

09 Jun

Lost all skins apexlegends

Comment
    EA_Illium on Support Forums - Thread - Direct

@Dainiusxx1992 I would recommend reaching out to an Advisor for assistance with missing items. 

Illium.png

＊Accept as Solution button- If a post answers your question please let us and oth... Read more

Season 4 feedback

Comment
@kapkarrot Thank you for sharing this feedback, I can share this with the team! Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Missing items

Comment

Hey @JaimeBarata If you have missing in-game items, I would recommend speaking with an advisor for further assistance. 

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many... Read more

08 Jun

Ps5 lag

Comment
    EA_Illium on Support Forums - Thread - Direct

@jjriver42 To get started you would access these settings through your internet equipment (router/modem), the exact location/screen changes per device. If you have equipment from your ISP I would recommend speaking with them to see how to change these settings. If you have third-party equipment generally google should give a manual or guide from the manufacturer on how to change. 

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. D... Read more

Origin account reset?!

Comment
    EA_Illium on Support Forums - Thread - Direct

@MickanXX To confirm have you disconnected your platform account before (with steam or anything else?). If not I would recommend reaching out to an ...

Read more

05 Jun

PRIVATE APEX TOURNAMENTS/SERVERS

Comment

Hey Legends!

 

All the details we have regarding Apex Legends tournaments are over at the website:  

  

https://www.ea.com/en-gb/games/apex-legends/community-tournament-guidelines 

  

If you have questions you can reach out at the email address listed at the bottom of the article for more info.  

 

 

Thanks!

Illium.png... Read more

Ps5 lag

Comment
    EA_Illium on Support Forums - Thread - Direct
@jjriver42 To check have you tried defaulting your IP to an IPv4, seeing if you can open your NAT type, and enabling UPnP? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

04 Jun

Origin account reset?!

Comment
    EA_Illium on Support Forums - Thread - Direct
@MickanXX If you access the game from Origin does it show your progress there with the same login? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Account does not take old advantage in consideration

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @xXBedWiRXx 

 

I am not entirely sure what you mean by in-game privilege, but the Battle Passes do not give you items that assist with gameplay only cosmetics. 

 

If you are signing into an account that has no progress or items, it's possible we may be signed into the wrong account. I would recommend reviewing your information and trying additional emails to see if we can find the account. 

 

If you believe you are access the correct account and have cometic items missing I would recommend reaching out to an ...

Read more

so...

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @canadiannoob121 

 

You would not be able to unban an account, if your friend's account has been banned they would want to create a ticket with our Terms of Service team. 

 

Read more