EA_Illium

@party_aa To confirm it's crashing in both modes? which platform are you on?

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@Neonlobs12 Does this happens if you use m&k on PC, or is there a second controller you can test?

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@BOBjch Which platform are you on?

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@BOBjch  At the moment the following languages are supported on Answers HQ: 

  

•  English 
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@ag918w35 Do you know what temp your device itself is running at? To check are you doing any overclocking?

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@LadyPinkipie To confirm does it still show as running in Origin, or in Task Manager once its closed?

 

Can you try Clearing Origins Cache?

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@LikeMikeYo1 If you type their name in the 'find friend' search, are you able to see them?

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@DATSUNEGO Which platform are you using?

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@icecold3k If you have a missing purchase you will need to speak with an EA Advisor for further assistance, Below are some ways to contact them. 

 

We share this information with things like account issues, missing items, etc. because for certain issues we are unable to assist on the forums. If you are running into other issues with Apex please make a new post and we can provide any relevant information. 

 

• EA Help website - Phone/Chat/Em...

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@Enoogy To confirm do you get this after getting one each day, or has this blocked you out from collect them since it happens?

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@Shadowswarm18 This may be an issue when getting the Legacy update today, let us know what happens after the Game verify is done.

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@MoluskDeluxe To confirm if you hover over your currency it will show all three, does it show 0 for the Legend tokens?

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@cckills1999 Do you know if this happened after a specific change or update? By chance would you be able to share a video?

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@CrypticCrown Sometimes purchases can take a moment to go through, Currently we are aware of server issues leading to connectivity problems. This may be connected, I would recommend following our post here ...

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@Kevinsong122 Once it's redownloaded can you let us know if it stays there. Also, did you get any messages after the crash?

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@dakotazfan1 We don't support game merging for one account to get the items, progression, and saves of another. Your son's account would have its own progression.

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@haystack2244 Can you try putting your PC in a Clean Boot and seeing if this still happens?

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@YAGOADRIANO That also works, if anything changes let us know!

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@Hocus-UK63 If you run into further issues please make a new post on the forums for community assistance, or reach out to an Advisor with one of the options below.

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.  ...

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@YAGOADRIANO Wanted to check if formating your system made any changes?

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