EA_Illium

@epicbc95 To confirm what you're running into, does your game freeze and crashes when trying to launch it? Or what is happening?

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@ErPiuma8884 EA and Sony servers are showing up and running, Can you try the following steps to see if we can improve your NAT type and to get you connected:

 

• can you try going through our Basic and ...

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@ErPiuma8884 Can you check your connection from the PS4 settings and confirm it still shows connecting and what your NAT type might be?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Unboundhydra6 Can you allow Apex and Origin through any security on your device, and run them as admin to test if your settings will save?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @EMINEM-THUG-LIFE, 

 

We would be unable to help or provide information about a ban on your account if one has happened.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

• ...

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Hey @bobubra, 

 

It's not good to hear you are not getting coins after purchasing them. For missing content, you will need to speak with an advisor for further assistance as we are unable to assist with this on the forums. 

 

It sounds like you are in email communication with them, but if you looking for another option we have different support options below:

 

• ...

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@jarjarnich Can you try clearing cache and checking for data corruption?

 

Clear Cache: 

1. Open System Settings on the HOME Menu 
   2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
   3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu 
2. ...

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@mistdarkyt  can you try going through our Basic connection steps, and our steps based on your platform?  

 

• PC ...

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@cadavercrisis Just to check can you check for updates to the PS4, if there are not any can you try rebuilding your Database?

 

Rebuild Database: 

1. Turn off your console by holding the power button for three seconds. The power indicator will blink for a few moments before turning off. 
2. Once the system is off, press and hold the power button again. Release it after you hear the second beep — one beep will sound when you first press, and another seven seconds later. 
3. Connect the controller with th...

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@CsFull_Legend We would be unable to help or provide information about a ban on your account if one has happened.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

• How to get more information about my ban or suspension 

Thanks! 

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@mistdarkyt Which platform do you play on? Are there any troubleshooting steps you have tried so far?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@cadavercrisis To confirm are you Blue Screen on PC? Does this restart your whole system, or are you able to get past it back to your desktop?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey, @cheatercheater00 we are currently aware of this and are working to resolve it. 

 

We have an Answers HQ post here about this. You can also check out the ...

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@ElSuduko 

 

We would be unable to help or provide information about a ban on your account if one has happened.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

• ...

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@Habibibrorzzz To confirm with the steps you tried, have you already looked into the steps listed on our Advanced ...

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