EA_Illium

@Tonttu713 Can you try switching to Japanese and see if the in-game audio changes?

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@Habibibrorzzz Do you lag out everywhere (Lobby, in-game, training)? Also, do you use any software with your mouse?

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@Tonttu713 Can you check on the game properties.

If you go to Origin > Game Library > Right click Apex > Select "Game Properties" > Advanced Launch Options > check what game language is set to

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@Eckzly At the bottom of the link, there is a button to contact us, once you select this you will be able to select options to create a case and speak with an advisor.

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Hey @trustybrain 

 

We would be unable to help or provide information about a ban on your account if one has happened. 

 

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below. 

 

• ...

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@YonaSama1 

 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

 

Or you can reach out to an advisor with the contact information below.  

 

• EA Help...

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@BloodRiots Thank you for the details, I have shared this with the team.

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@Tonttu713 Do you play from Steam or Origin?

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@YonaSama1 Wanted to confirm if you are still running into this issue, after the latest updates?

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Hey @Eckzly 

 

If you believe someone else has access to your account you will want to speak with an advisor for further assistance. 

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@The-Nazguul Would you be able to share a DxDiag?

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@YonaSama1 Which platform are you on?

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@BloodRiots Which legends does this seem to happen with?

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@TheGigaestChad Can you try repairing/verifying the game depending on the platform you are on?

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Hey @BloodRiots Can you check for any Data corruption then see if matches/challenges are able to count?

 

1. Open the System Settings from the Home menu

2. Go to Manage Software and select Apex Legends

3. Choose Check for Corrupt Data

4. Choose Redownload if it finds any corrupt data

 

Thanks!

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