EA_Illium

@haystack2244 If you start with your voice mod closed out does this happen?

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@Hocus-UK63 Would you be able to go into further detail over the issues your running into? What is the error message your seeing?

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@DDevla Can you launch your PC in Clean Boot and see if this makes a difference?

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@ZeVoNss To check did you leave the club before disconnecting your Xbox account from your EA Account?

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@shadowdroid12 I would recommend reaching out to an EA Advisor in this case for them to further look at your account. 

 

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@ZeVoNss It may still believe your connected, to check is it still showing it now, and does it still show as connected on your Xbox?

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@BIGMAL2006 To confirm does he get an error message when trying to login, or are you seeing your router equipment rebots when starting the game on the switch?

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@DDevla To check do you have any security software to allow Origin and Apex through? Also are you running any other programs in the background when trying to play?

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@YPBkennyS Wanted to reach out to confirm is this is still happening?

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@XLR8_Rezala We can try different network troubleshooting to see if this helps with this issue, to check is there any steps you have already tried?

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@Snaff13s Apologies if there has been any misunderstanding, Apex Legends does support Crossplay. Where you are able to join and play with other players on different platforms.

However, Cross-progression, where progress, items, etc go with you across platforms is not supported. What this means is if you have progress on a PC account and go to a PS5 your progress would not come with you.

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@Hjjhgfr443 

Closing thread, if you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email...

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@shadowdroid12 Apologies for the delay I have shared this with our team, however, I am currently unaware of an issue that would cause this.

To confirm before this happened, were there any changes you made to your account, its information, or your PS4 account?

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@bradleeeeeh If you still missing in-game items or currency you will want to reach out to an EA Advisor for them to further investigate. 

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Closing thread, if you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

Read more

Closing thread, if you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

Read more

Closing thread, if you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

Read more

@ZeVoNss Do you play on multiple platforms, and have you joined a club on another platform?

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@YPBkennyS Which platform are you on? do you get any error messages?

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