EA_Illium

@Tensa_ZangetsuNZ Can you run and attach a UOTrace here as well? - Illium

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@chelseafan235 To confirm is this still happening on the latest update on the 5th? If so can you repairing the game depending on which client you use?

 

• Repair ...

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Hey, @ManWithShark Depending on which client you are playing on can you repair the game and see if this continues? Also, to check are there any other overlays, anti-cheats, security software running?

 

• ...

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Hey @ArudaKawa 

 

If it has been more then 24 hrs and you are still missing content from your purchase I would recommend returning to the retailer you purchased it from. We have limitations on what support we can offer when purchasing content for our games from thrid party retailers. 

 

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@ErixxTr This may simply be a delay from steams systems and ours, for now, please continue to play the game normally. I have shared this with my team however for them to be away of. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@OliviaDunne Can you share a UOtrace with me? 

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@MisterReeeee Hey wanted to update, an update for Apex went out yesterday meant to address a few issues. Can you confirm if this is still going on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@SqdfaM Good to hear the game runs great now. If you run into further issue I would recommend trying some of the following:

 

• Check for Windows and GPU updates
• Ensure your Security software is not blocking Origin or Apex
• ...

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@chavolord Are you still having issues when trying to get into a lobby? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@brickmortar Thank you again for confirming, I have shared this with the team, It's possible what we are running into is the same or similar to reports here. 

 

There was an update yes...

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@MrDrFeesh There was an update yesterday, that addressed a few issues, can you confirm if this is still happening?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@McChodeGuy The outrace is a report we can include in reports and allows us to easier read your connection information to our servers.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@CrazyEyedOldMan Thank you for updating will mark it as resolved, for now, if you have issues please let us know

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help player...

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@McChodeGuy could you share a UOTrace with us?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@OliviaDunne Which type of network are you connected to? Have you gone through the steps on our advanced connection page?

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@rusHowr Heyo! There was an update yesterday, can you confirm if this is still happening after downloading it?

If so can you share some of the following information:
- Which platform are you on currently (or is it still happening on both)?
- Do you get an error message?
- Are you tried repairing the game/Verifying files (steam) to see if it continues?
- Have you tried different game modes and different servers? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also exper... Read more

Hey @yisiw73299 

 

We are unable to assist with updating account information on the forums, If you would like to look at unlinking a persona from your EA Account we have a help article here with some information on it. However, you will nee...

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@tranquilitypingu Can you clear your browser cookies and cache and sign back into twitch and try to link your account again?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@CupOfRedTea Was this happening after the update yesterday? Also, which platform are you on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.