EA_Illium

@wencrows Can you create a new case and select: Apex legends > (platform) > Manage my Account > Hacked Account > Select contact options.

Let me know if you see chat or what options you are given. - Illium

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@The_Bro2021 For a path ping you will want to use the 'mtr' command ( you can add options but I would just let it run without, you can find more details here)

 

Command: (should look like ...

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@wencrows Live chat is currently in operation, which options are you selecting for case details? Can you try clearing your cache/history and checking again? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@PingAChargeRifle If you have multiple platforms on your EA Account linked to Twitch it the reward when you redeem will go to the first one you log into after redeeming. YOu can check out the FAQ here for more information. 

 

I play Apex Legends on multiple platforms (PC, Xbox, PS4). Can I access my content on each platform?

 

No....

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@KadirLOL If you linked your Amazon account to an EA Account and claimed the package, you will not be able to transfer the content to another EA Account, if you unlink and link Amazon to it. The rewards will go to the first platform you access with the linked accounts and stay there. 

 

You can check more information in the FAQ section here: https://gaming.amazon.com/loot/apexlegends

 

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@Hitahp @Hitahp Thank you for clarifying, we would be unable to reverse in-game decisions, if an in-game currency is spent you will keep the items purchased.

If you have any issues with getting those items, you can reach out to an EA Advisor at help.ea.com, however, they will not be able to reverse the action... Read more

@The_Bro2021 It looks like the last serval hopes to our servers start getting higher ping times:

 

6 TWODEGREES-svc063403-ic344202.c.telia.net (62.115.175.227) 141.649 ms 140.128 ms 139.732 ms
7 las-b24-link.telia.net (62.115.175.226) 175.710 ms 175.620 ms 175.513 ms
8 * * *
9 * * *
10 4.79.23.202 (4.79.23.202) 205.124 ms 204.593 ms 204.511 ms
11 159.153.92.10 (159.153.92.10) 200.952 ms 199.478 ms 200.783 ms

 

They both seem consistent at the same location in tests 1 and 2 starting at the location: "TWODEGREES-svc0...

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@Hitahp To confirm are you trying to see why they were purchased, or what type of help were you looking for? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@Wygyny Can you try what @Panda_on_ritalin suggested? Also, you can try disabling Origin ...

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@The_Bro2021 Latency can happen for a serious of different reasons, would you be able to share a UOTrace?

＊...

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@CupOfRedTea Do you have any security software you can allow Origin and Apex through? Also, are you running any additional programs or anti-cheats?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hey @IndyOfComo, 

 

Thank you for updating and trying, to confirm can you go through the steps below (if you have not already) and let me know if this continues, and if so attach a new UOTrace (Requires PC)?

 

• ...

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@Wygyny Can you share a DxDiag?

＊Accept as Solution button- If a post answers your question please let us and other players know ... Read more

@Wygyny Is apex the only program running the CPU high? Are you running anything else while playing?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@tranquilitypingu To check Are you trying to connect and sign-in on the Apex rewards page, or in twitch settings? Can you try settings or vice versa depending on the one you're currently trying?

 

If this does not work can you get in touch with an EA Advisor to have them look at your EA Account?

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@CupOfRedTea Can you make sure you have the latest, and test again?

 

If you keep having issues can you try Verifing the game and test again?

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@Max_Capitalism Were these run before and after the 7:30 time when issues start? The first test shows several points having packet loss where the second only shows it as two points, This would point to an issue with the network being used to connect to our servers. 

 

I would recommend going through the following troubleshooting steps (if you haven't) and see if issues continue in apex and how the reports look. 

 

• can you try going through our ...

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