EA_Illium Dev Tracker | devtrackers.gg

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14 Jan 23:21 EA_Illium on Support Forums - Thread - Direct

@Ryan_Rockstar000 Apex crashing your whole PC is different than the report we were seeing and a bit interesting. Is this happening after the update released today about midday?

Can you go through the following question and respond?

- Are you currently trying to play it on Steam or Origin?
- Do you have any other programs or overlays running? (any other anti-cheats as well)
- Do you have any security software (Anti-virus, firewall) running?
- Can you share a DxDaig? (...

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14 Jan 23:16 EA_Illium on Forums - Thread - Direct

@sharrayzen We do have limitations to the support and information we can offer, your frustration is understandable. After sharing the information above I can recommend keeping an eye on your email and any additional folders like spam to make sure you see a response once it is sent.

From here I will close this thread for visibility purposes, if you have additional issue or questions feel free to post and let us know,

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14 Jan 23:12 EA_Illium on Support Forums - Thread - Direct

@McChodeGuy Can you go through the other steps listed in our Advanced Connection page for Xbox. Some steps like Port Forwarding, even looking at your networking settings on your internet equipment for which IPV version you use, if NAT and UPnP are enabled, et...

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14 Jan 22:47 EA_Illium on Support Forums - Thread - Direct

@OliviaDunne There was an update today can you see if this is still happening?

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14 Jan 21:34 EA_Illium on Support Forums - Thread - Direct

@CrazyEyedOldMan An update went out today can you download and see if you still have issues?

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14 Jan 20:45 EA_Illium on Forums - Thread - Direct

Hey @sharrayzen,

We would be unable to investigate or share information if an account was banned on the forums. You would want to submit a ticket with our Terms Of Service team in order for them to investigate this, please keep in mind they try to reach out after 72 h...

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14 Jan 20:34 EA_Illium on Support Forums - Thread - Direct

@McChodeGuy To confirm a patch went out today, have you been able to download and test if you are still having issues?

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13 Jan 21:56 EA_Illium on Support Forums - Thread - Direct

@ErixxTr Thank you for posting about this, to confirm how long has it been since the refund? - Illium

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13 Jan 15:26 EA_Illium on Support Forums - Thread - Direct

@brickmortar Thank you for this, after running this by my team I wanted to check does your PSU cover the increasing demand from the new hardware? Also where you able to check for any Bios updates?

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13 Jan 15:03 EA_Illium on Support Forums - Thread - Direct

@Daze623 Can you try changing your DNS settings (You can use the public google DNS ...

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12 Jan 23:03 EA_Illium on Support Forums - Thread - Direct

@brickmortar Thank you going to share this with the team, would mind sharing a DxDiag with us?

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12 Jan 22:43 EA_Illium on Support Forums - Thread - Direct

@MisterReeeee We are still different reports of issues, we have shared them with our team and they are being investigated, however, there is not an eta to share I can update this thread once one is out to confirm if the issue are still happening.

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12 Jan 21:29 EA_Illium on Support Forums - Thread - Direct

@Daze623 Can you try the connection troubleshooting listed here, ...

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12 Jan 20:42 EA_Illium on Support Forums - Thread - Direct

@BrothaBrown We are not able to grant RP to an account, we can go through troubleshooting to help with freezing and report issues to our team as they arise.

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12 Jan 17:52 EA_Illium on Support Forums - Thread - Direct

@BrothaBrown Can you try going through the steps below and seeing if the game continues to freeze?

Persistent Storage
1. Go to settings > Select Device & Connections > Then Blue-Ray
2. Select Persistent Storage > Clear Persistent Storage
 
Alternate Mac:
1. Go to settings > Select General  > Then Network settings
2. Go to advanced settings > Alternate Mac address > Select clear
3. Select restart

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12 Jan 17:13 EA_Illium on Forums - Thread - Direct

@aleak2101 Which platform are you on?

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12 Jan 16:12 EA_Illium on Support Forums - Thread - Direct

@OliviaDunne Is it all friends you play with or does it seem to only happen with certain ones?

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12 Jan 16:09 EA_Illium on Support Forums - Thread - Direct

@rusHowr Does this just happening in-game? which platform are you on? - Illium

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11 Jan 22:44 EA_Illium on Support Forums - Thread - Direct

Hey @silentWraith3752

If you have already tried resetting your EA Account password, and are still getting the message your credentials have expired.... you will need to reach out to an EA Advisor for our support to further investigate your account.

- Illium

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11 Jan 21:58 EA_Illium on Support Forums - Thread - Direct

@Tweetyesketit Purchases in the game are final there is not a method to reverse in-game decisions or swap purchases for another one.

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EA_Illium

14 Jan

Apex Legends keeps crashing my pc when launched

Hacked Account was Banned

Prediction Errors Xbox One

Lagging when playing with friends

Xbox Series X - Full Freeze, followed by delayed system force quit.

Hacked Account was Banned

Prediction Errors Xbox One

13 Jan

Bug in Apex's store

INVALID_POINTER_READ_c0000005_r5apex.exe crash

Random high ping/packet loss for entire game in rank mode only

12 Jan

INVALID_POINTER_READ_c0000005_r5apex.exe crash

Apex Legends Crashes When Trying to Open Friends List and Invite Friends

Random high ping/packet loss for entire game in rank mode only

Kicked from Ranked Lost 92 Rep

Kicked from Ranked Lost 92 Rep

Rocket Arena Not connecting

Lagging when playing with friends

Random infinite hang - white screen.

11 Jan

Credentials have expired

Can i refund skin that i purchased for blue essence?