EA_Illium

Hey @iLikeAllFlavors  can you try to Verify Apex in steam and see if this issue continues?

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@SqdfaM Are you experiencing lag consistently or throughout a few matches. - Illium

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@WolfZGamer246 To confirm does the pink go high when you just sitting in the lobby, or when you get into matches? Also, would you be able to run and attach a UOTrace...

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@brickmortar Interesting, so swapping back to the 3100 fixed immediately? (or was there t/s run after) also to check are there any programs (like cup tuning, etc that you were running)?

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@Rushiafer Were are unable to assist with bans on accounts so I would be unable to speculate or comment on the outcome of our TOS team investigating a Ban. - Illium

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@Daze623 To confirm when using the tool, did you enter in the server address, then hit the traceroute button (not the ping button) before running the poll?

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@WolfZGamer246 To confirm has the issue stop? The image shows all pings under 500. - Illium

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Hey @SamThePyro 

 

Purchases can take sometimes take a moment to get to your account, If you have waited and restarted the game and your items have not arrived you would want to reach out to EA Live Support with your Proof of Purchase information and reach out at ...

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@chavolord What happens when you try to get into a match? can you share what it looks like when you get into the lobby? - Illium

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@Rushiafer If you believe you are still getting hacked after resetting your security information with an Advisor, I would recommend untrusting any device you don't recognize and you may want to scan your device as well to ensure it is not compromised as well. Once you have verified the devices you use should be secure as well, then you can reach back out to an EA Advisor for them to check your account security.

 

Some things to keep in mind are: Have you sign in on another device, Don't share your account information with others or post it, Check your device for any malware or suspicious programs that could be harmful. 

 

If your account received a Ban you will need to allow our TOS team to investigate and handle any actions taken on your account. The b...

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@brickmortar Can you try a Clean Boot and see if this issue continues?

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@AmirSalarkamali Have you tried turning on the cross-play feature to get matched with console players as well?

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@Daze623 Can you run a UOTrace (requires windows device) then try to play a ranked mode, then run one more and attach both here?

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@WolfZGamer246  Can you share a picture of the server page, also can you go through our basic...

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@MrDrFeesh To confirm are you both on Xbox?

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@IndyOfComo To check do you have any anti-virus, firewall, or additional security running on your device? I agree all servers showing the same thing is odd, and it looks like the UOTrace's you attached are not fulling completing or connecting to our server address, my first guess would be something could be blocking the connection. - Illium

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Hey @DRAG00N_BEASTCan you try going through our Basic and ...

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@Daze623 Does this problem only seem to happen when you in ranked or does it happen in casual as well?

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@MrDrFeesh For EA you can edit your privacy information through your account portal, like in the image below. For Xbox they have a help guide ...

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Hey @MrDrFeesh no worries, and thank you for clarifying. Getting Game Pass should not cause something like this to happen, to check have either of you made changes to your EA or Xbox settings for friends?

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