EA_Kent

@AshesWalker 

I'm sorry to hear that you were told that. We don't have the ability to assist with missing content here. Do you have a case number? I'll see what we can do to forward this up and make sure it doesn't happen again. 

/Kent

Hey @herRedLeftHand. 

In some cases this error can pop up due to a corrupted or missing system file. The anti-cheat might be catching this and flagging it as a possible security violation. When you have a chance I'd recommend checking out the Microsoft System Files Checker to see if that helps with this at all. It might be able to find the file in question and fix it. 

You can find more info on how to run the file checker over at the ...

Hi @Gdwga. 

Let's see if we can help fix that here. First, do you have the game installed on an external hard drive? If so, can you try moving it to your console's internal drive to see if that helps? 

I've also seen cases where reinstalling the game can help with errors like this. There might be something missing or corrupted in the game data, so a reinstall may help. 

Let me know how it goes when you have the chance. Thanks!

/Kent

Hi @Maxcillius. 

Let's take a look and see if we can help out with that. When you've got a chance would you mind clearing out your Origin cache to see if that helps at all? If there's something corrupted in the Origin installation that might help. 

For more info on how you can clear out the cache check out the ...

Unfortunately that's not the case. We cannot assist with something like this here on Answers HQ. You would need to verify proof of purchase with the EA Help team for them to look into this further. If you're able to provide the proof of purchase they request of you, then they should be able to investigate this further. 

Please follow up with them as soon as you can. 

/Kent

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@Midnight9746 wrote:
@EA_Kent Sorry for getting upset, when I closed out Apex, my computer still lagged even after a restart. Turns out it had updates and for whatever reason when it has updates it likes to slow my system down.

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No worries! Thanks for following up ...

Hi @notouch91. 

If you're missing an item on your account the best thing to do would be to reach out to EA Help so they can take a look. 

For more info on how to set up a case with them check out the EA Help website. 

/Kent

Hi @LordNumNums. 

We have been looking into the reports of performance issues since the Season 4 update went live. The team has been investigating the issues, but unfortunately we don't currently have a time frame on when it might be resolved. Hopefully we'll have this sorted out soon. 

I appreciate you sticking with us while we look into it. 

/Kent

Hey @RandomBlackCat. 

I moved this over to the Technical Issues board.

In a lot of cases I've seen those Game Logic errors are happening due to a connection issue of some kind. There's a few things we can try that may help with this. A good place to start would be the ...

Gotcha, thanks for letting me know! Glad to hear it's working for you now. 

/Kent

Hey @MassiveVernon. 

I actually ran into this issue myself on the store right after Season 4 went live, but it went away for me after I selected the items on the store. It seems like it was able to download the missing assets once I chose them. 

I'm not sure why it's not allowing you to choose anything from the store in this case, though. Does it let you even highlight anything on that page? 

/Kent

Hey @xXBomber-BfdXx. 

I know it can definitely be frustrating to deal with crashes like this. There are a few different things we can try that might help out with the Game Logic error you've been seeing. First, let's start with some connection troubleshooting. When you have a chance please run through the ...

Hey @Vondage. 

All the details we have regarding tournaments in Apex Legends can be found over at the official website: https://www.ea.com/games/apex-legends/community-tournament-guidelines

If you have any more specific questions about running a tournament...

Hey @Midnight9746. 

These performance issues are something that the Apex Legends team has been tracking since the Season 4 update. Hopefully we'll have a fix for this soon, because I know it's been pretty frustrating to deal with. 

Thanks for being patient with us on this. 

/Kent

Hey @greenfear91. 

Were you playing a different platform other than PC? If so, your progress would not carry over between platforms. I'm afraid that you'll be starting up on a fresh account if you start playing on a different system. 

/Kent

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@Cre47ioN wrote:

Setting / update and security / recovery / reset this PC / keep my files. That worked for me just had to reinstall origin and apex

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Thanks for the heads-up! 

@HI5TORRY

Were you able to try these steps a...

Thanks for following up!

I'd like to try running through some troubleshooting steps to see if we can help out with this here. First I'd recommend running through the basic connection troubleshooting steps over at the EA Help website. Those can help out with a lot of different issues, and I would like to see if it makes a difference with this as well. 

If you're still seeing the same issues after that I'd recommend checking out the platform specific steps as well: 

- ...

Hi @gtnz5211. 

Were you able to try repairing the game? Are you still seeing the same error as before? 

/Kent

Hey again @JonnySp33d. 

Did you have a chance to try setting up a static IP for your Xbox? Are you still having any sort of crashes? 

/Kent

Hey all. 

I know it can definitely be frustrating when you're running into crashes like this, especially right at the start of a new season. I'd like to try running through some troubleshooting here to see if we can help get this fixed. 

First, have you had a chance to try repairing the game in Origin to see if that helps at all? If you right-click on Apex Legends in your Origin Library you should see a Repair option when the menu pops up. Give that a try and let me know how it goes when you can. Thanks!

/Kent