EA_Kent

Hey @Nochizawa-kun. 

It doesn't look like the attached file came through with your last post. Can you try sending it again? 

/Kent

Hey again @Itsaweir. 

Were you able to try going through any of the steps I recommended yesterday? Are you still having any problems at all? 

/Kent

Hey @Nochizawa-kun. 

When you have a chance can you get a DxDiag and attach it to this thread so we can take a look? You can find more information on how to pull up the file over at the EA Help website. 

Once you have the file please attach i...

Hey @KC_Smurfette; @gawdofstuff. 

Are you both playing on PC? If so, you are most likely on a beta version of the Origin client. There was a recent update that will temporarily prevent beta users from seeing non-beta users on their friends list in Origin. For more details check out this thread...

Hmm, gotcha. Does it seem like it happens at any particular point in the game, or is it just totally random? Is there any way that you could snag a video of this happening so we can take a look? 

/Kent

Hi @Itsaweir. 

It sounds like the connection to the game is dropping. We should run through some steps to see if we can help prevent this from happening to you again. 

First, I'd recommend checking out the basic connection troubleshooting st...

Hi @Schnitzelsalads. 

It sounds like one of you two might be on a beta version of the Origin client. There was actually a change recently that will temporarily prevent someone on a beta client from being able to see users who are not also using a beta version. For more details check out this post over at the Origin board: 

...

Hey @XX1EL_DiabloXX. 

Do you have any other devices connected to your PS4 at the moment? If so, try disconnecting every other device besides the controller. Let me know if you're still seeing any weird control issues afterward. 

Thanks!

/Kent

Hey @IronHag333. 

Do you play with a controller, or are you on mouse + keyboard? If you're on a controller, I wonder if you're accidentally hitting the melee button while you're trying to aim. Have you tried changing the button assignment to something that's not on one of your analog sticks to see if that helps? 

/Kent

@CuzImSvineFilet 

Did you have a chance to update your drivers? Are you still running into any crashes? 

/Kent

Hi @gaierallday. 

I'm afraid this isn't something that we'd be able to look into here on Answers HQ. When you have a chance I'd recommend getting in touch with EA Help so they can take a look.

You can find more details on how to set up a case with them over at the EA Help website. 

...

Hey @Gfgyyuggg. 

If you're still not seeing those Apex Coins you purchased please reach out to the EA Help team and let them know. They'll pull up your account and see if they can help get them added for you. 

For more info on how you can set up a case with them check out the EA Help website. 

/Kent

Hi @wokao_whytsu. 

Unfortunately an account ban is not something that we can investigate here on Answers HQ. If the Terms of Service team has reviewed your account and determined that they will not reverse the ban, it may not be possible to have it removed. 

I can only recommend following up with the Terms of Service team to see if they can review the account further. You can find more details on how to set up a case with them at the ...

Hey @CuzImSvineFilet. 

Looking at the DxDiag you attached it appears that your graphics drivers are pretty out of date. The driver listed is from back in 2015. Have you tried updating to a more recent driver to see if that helps at all? 

You can find more info on how to update the drivers over at the ...

Hi @DuluTheGod. 

If you're missing any content on your account please reach out to the EA Help team so they can take a look. They should be able to pull up your account and see what may have happened with that particular skin. 

For more details on how to get a case set up with them check out the ...

If you still need some help and you don't want to go through live chat or a phone call you can always try reaching out to EA Help via Twitter or Facebook as well. 

/Kent

Thanks for following up and letting me know! I'm glad to hear you were able to figure out what was happening. 

/Kent

Hmm, gotcha. When you've got a chance can you try running through the basic connection troubleshooting steps over at the EA Help website to see if that makes a difference at all? I'd also recommend checking out the ...