Hi @gtnz5211.
I've seen this same error come up from time to time. Can we try running through some steps to see if we can help fix that here. First, can you try repairing the game in Origin to see if that helps at all?
If you right-click on Apex Legends in your Origin Library you should see the Repair option in the menu that comes up. Let me know if you're still running into the same error message after that.
/Kent
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Hey @zee512.
If you've already contacted the Terms of Service team that's all you'll need to do for now. They will follow up with you via email as soon as they can.
Unfortunately we don't have a way to see how long it might take to complete an investigation like this. It can vary depending on how many cases the team is working through at the moment. Keep an eye out for a response at your email.
/Kent
Hey @shpetim02.
I think you might have misunderstood how those rewards work. That just means that you would earn up to 1200 coins or crafting metal throughout the course of the Battlepass by leveling it up. It doesn't mean that you would receive all of that at once. As you level up your Battlepass you continue earning rewards, so by the end of it you could potentially earn those amounts of metals and coins if you max it out.
/Kent
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Gotcha. We should try running through some steps to see if we can help fix this here.
When you've got a chance I'd recommend starting with the Xbox troubleshooting steps to see if that helps at all. Let me know if you're still running into the same issues afterward.
/Kent
Hey there.
I'm afraid that an account ban or suspension isn't something that we can help with here on Answers HQ. When you have a chance please reach out to the Terms of Service team so they can take a look. They would need to determine if the ban can be overturned.
For more details on how to submit a case with them check out the EA Help website.
/Kent
Hey @xXDamonBradXx.
Can you give me a bit more info on what's been happening with these freezes? Which platform do you play on? Does it seem like it's happening at a certain spot in-game, or is it just random? Are you seeing any sort of error messages at all?
Thanks!
/Kent
Hey @Belluh_TrixXx.
We've sent up some reports of this issue for investigation. In the meantime you should still be able to purchase coins by going directly to the PSN Store instead of trying to purchase them in-game.
/Kent
Gotcha. Can you also try clearing out your Origin cache for me to see if that helps as well? For more info on how to clear the cache check out the EA Help website.
Let me know if it's still happening after that.
/Kent
Hey @zee512.
I'm afraid that an account ban or suspension is not something we can investigate here on Answers HQ. If you haven't already the best thing to do would be reaching out to the Terms of Service team. They can review your account and see if the ban can be overturned.
For more info on how to set up a case with them check out the ...
Read moreMoving this over to the feedback board.
/Kent
Hey @Midnight9746.
Have you checked your Origin settings to see if the Automatically start Origin option is enabled? If you open the settings and click on the Application tab you should see a section called Start-up Options. Try disabling this option if it's currently active. That should prevent the Origin client from starting up automatically when Windows boots up.
Let me know how it goes when you can.
/Kent
Hey @RDGZ4.
Uninstalling the game wouldn't reset your account. Your inventory in Apex Legends is saved on the server, so even if you uninstall and reinstall the game you should still have all your stuff.
Is it possible that you might have been playing on a different account before now? Do you have any other accounts on your Xbox that you use to play games?
/Kent
If you're still not able to see anyone on your Origin friends list can you try clearing out your cache to see if that helps at all? You can find more details on how to clear it over at the EA Help website.
Let me know if you're still having any trouble seeing your friends or sending out invites afterward. Thanks!
/Kent
Much appreciated, I was able to see it that time. Looking at the DxDiag the main thing that stands out to me is your CPU. I'm afraid that the CPU in your PC is below the minimum requirements for Apex Legends.
According to the official requirements for the game, the minimum Intel CPU that's supported would be an i3-6300 3.8 GHz. Your CPU is a Pentium G4400, which I'm afraid is not supported. I'm really sorry I had to be the bearer of bad news on this.
/Kent
Hey @HugeIntellect.
That mission actually has multiple steps you need to complete to get the Battle Pass level. Those diamonds on that mission represent how many steps you need to complete. When you complete one of them it will update to the next step and fill in one of the diamonds.
You're on the last step, so once you get those 4 knockdowns you should get the level.
/Kent
Hey @Nochizawa-kun.
It doesn't look like the attached file came through with your last post. Can you try sending it again?
/Kent
Gotta step in and lock this thread. Not an appropriate discussion for AHQ.
/Kent
Hey again @Itsaweir.
Were you able to try going through any of the steps I recommended yesterday? Are you still having any problems at all?
/Kent
Hey @Nochizawa-kun.
When you have a chance can you get a DxDiag and attach it to this thread so we can take a look? You can find more information on how to pull up the file over at the EA Help website.
Once you have the file please attach i...
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